Customer Quality Engineer

CUSTOMER QUALITY ENGINEER

We are currently seeking a Customer Quality Engineer in Montreal. This position will sit in our Quality team reporting directly to our Sr. Quality Manager. The Customer Quality Engineer will lead and manage quality improvement plans. This person will track customer scorecards and initiate improvement plans and perform workshop performance data management. If you are results driven, self-motivated and want the opportunity to grow and develop your career, this job is for you.

RESPONSIBILITIES:

• Implements Quality Engineering activities defined by the Quality & Operating Systems Manager to support MBG operation and quality assurance department.
• Ability to talk to corporate customers to resolve Quality issues.
• Review, update and issue new Control Plans, Inspection Control Cards, and Quality Alerts.
• Participates along with Engineering Department in new product development and validation of FAI/PPAP.
• Responds to customer issues, investigates customer non-conformances, establish clean point, and support the team to implement corrective actions.
• Communicates with customer and suppliers regarding quality issues as required.
• Acts as a customer contact for specific programs and responds to all customer s needs as required.
• Maintain & manage Quality Gates, measure and improve quality thru findings by improving process / product control.
• Initiates and champion on assigned Continuous Improvement Projects.
• Conduct Control Plan and audits. Assists the Quality & Operating Systems with day-to-day quality issues.
• Participates in quality planning/improvement activities.
• Review and approve supplier s PPAPs
• Support creation of D/PFMEA s working with engineering department.
• Manage and facilitate the root cause & corrective actions system through tracking and validation of issues and support in root cause analysis through facilitating brainstorming, use of lean methodologies, hypothesis testing, design of experiments, DMAIC, 8D, etc.

QUALIFICATIONS:

• Bachelor Degree of Science in Electrical, Mechanical, Chemical, Materials or Industrial Engineering, or equivalent.
• Professional Engineer, Member of the OIQ (Order of Quebec Engineer) is an asset.
• Minimum 4 years of experience in quality field (Products or/and Manufacturing).
• Six Sigma certification is preferred.
• Specific training and demonstrated success in applying design for quality, problem-solving methodologies, FMEA, process capability analysis, DoE and SPC
• Strong background and demonstrated success applying statistical methods.
• Minitab or other statistical software capabilities are preferred.
• Excellent oral and written communication skills

*Full-time position with a competitive salary and comprehensive benefits program, including hybrid work schedule, extended medical/dental/vision, RRSP plus company match, EAP, discount program, holidays and Summer Fridays.