Technical Writer

Who We Are:

At Journal Technologies, we believe our technology can be a force for good in the world ensuring the proper and efficient functioning of some of the most foundational aspects of society - the courts and justice system.

We create and implement enterprise software that supports the administration of justice, currently in the United States, Canada, and Australia. While our eSeries product suite enables governments and their employees to deliver continued foundational court processes, our R&D focuses on leveraging emerging possibilities with technology to improve access and efficiency.

Headquartered in Los Angeles, Journal Technologies is a long-time, wholly-owned subsidiary of Daily Journal Corporation (NASDAQ: DJCO). We also have a major office in Logan, Utah, a team in Melbourne, Australia, an office in Victoria, Canada and a growing number of remote staff across North America and the world.

Under our next generation of leadership, we're implementing a new vision for the company that prioritizes building an extraordinary workplace with empowered people at the heart of our business. Great people want to collaborate with great people, and we are actively looking for smart, motivated people who care deeply about the work they do.

Technical Writer:

We are seeking a talented and experienced Technical Writer with a strong background in software documentation and technical marketing to join our dynamic team. As a Technical Writer, you will create high-quality documentation and content that effectively communicates complex technical information to our users while contributing to our technical marketing efforts.

Responsibilities:

• Create and maintain accurate, well-structured, and user-friendly documentation, including user guides, technical specifications, API references, installation guides, tutorials, and troubleshooting guides for our software products.

• Write concise and comprehensive release notes for software updates and new features, highlighting changes, bug fixes, and improvements to keep users informed and facilitate smooth upgrades.

• Work with internal teams to gather information, clarify technical concepts, and ensure accuracy and completeness of the documentation.

• Continuously review and enhance existing documentation to improve clarity, readability, and usability based on user feedback and evolving product features.

• Contribute to the information architecture of the documentation, and the house style guide.

Requirements:

• A bachelor's degree in Technical Writing, Computer Science, Information Technology, or a related field is preferred but not mandatory.

• Minimum of 3 years of experience as a Technical Writer in a software company, with a demonstrated track record of creating high-quality documentation and technical marketing content.

• Strong written and verbal communication skills, with the ability to explain complex technical concepts in a clear and concise manner.

• Meticulous attention to detail and the ability to organize information effectively, ensuring accuracy and completeness of documentation.

• Familiarity with the software development lifecycle, including planning, sprints, releases, retrospectives.

• Proficient in writing clear and concise release notes to communicate software updates effectively and conveying the relevance of release updates to customers.

• Familiarity with text-based markup such as Markdown or AsciiDoc is preferred but not required.

• Proficient with Git versioning and branching for collaborative documentation implementation and maintenance.

• Proficient with command-line tools for Windows, macOS, or Linux.

• Understanding of relational database applications, including database design, querying, and administration, to produce accurate and informative documentation.

• A proactive and self-driven individual

The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties; additional responsibilities may be assigned.

Reports to: Lead Technical Writer

Location: Remote; USA or Canada

Why Journal Technologies?

Visit www.journaltech.com/careers for more information, but highlights include:

• Competitive compensation based on skills, experience, and years of service.

• Quality medical, dental and vision coverage.

• Competitive paid time off as well as paid holiday time.

• 401(k) retirement (US) and GRRSP (CDN) programs.

• Annual professional development funds - $1,500 USD annual per employee.

• Book subscriptions with an extensive library in each office for personal and professional growth.

• Flexible working hours which you can coordinate with your supervisor.

• Ability for employees to work from a remote location (e.g., home) or office.

• Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees.

• Travel opportunities between Journal Technology offices and with clients.

• We provide technology that matters in the world, and we're a stable employer comprised of quality people, with a commitment to investing in our people.

Equal Opportunity/Affirmative Action Employer: Employment at Journal Technologies is based solely upon the qualifications of the individual applicant, regardless of race (including traits historically associated with race, such as hair texture and protective hairstyles), ethnicity, religion, color, sex (including childbirth, breast feeding and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws. This policy applies to all personnel actions and decisions, including recruiting, hiring, discipline, training, transfers, compensation, benefits, promotions and terminations, leaves of absence, benefits, and other terms and conditions of employment.