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  4. Click Websites.
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  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
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Jobs or company...

Technical Support

Salary undisclosed

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Dice

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Job Description

Job Description
Salary: $18 to $25 per hour

POSITION SUMMARY

As a Technical Support Technician, you will provide excellent and friendly end-user IT support for local and remote users across our client base. You will demonstrate outstanding customer service skills and a strong knowledge of Windows Operating Systems, Microsoft Active Directory structure, and basic networking systems and protocols. You will be joining an excellent IT team that prides itself on a high degree of quality and accuracy. In this role, you will be responsible for:

  • Monitoring and handling support ticket queue
  • Perform Remote or Onsite troubleshooting of PCs and equipment
  • Setting up and deploying desktops and laptops
  • PC backup, migration and recovery
  • Going onsite to perform scheduled hardware repairs
  • Installing and configuring printer/network devices
  • Performing daily back-ups and spot-checks
  • Office 365 user set-up and troubleshooting
  • Documenting IT processes
  • Creating physical and logical infrastructure diagrams
  • Keeping inventory of IT equipment
  • Taking a proactive approach by identifying possible areas of improvement before issues arrive
  • Communicating promptly and professionally with clients and team members
  • Learning and researching new technologies, solutions, or procedures
  • Demonstrating good core values of leadership, accountability, transparency, and integrity
  • Meeting regularly with IT Manager to provide status updates
  • Perform additional tasks are required and needed by management

INTERPERSONAL SKILLS

  • Self-motivated and independent
  • Seeks new knowledge and strives to innovate where possible
  • Outstanding communication skills, both verbally and written
  • Has the ability to listen and empathize with client requests or challenges
  • Has a strong sense of urgency in order to follow through with projects and client requests
  • Is a quick thinker and can make correct recommendations while under pressure
  • Is respectful, considerate, and kind to team members and clients
  • Has a strong work ethic
  • Can prioritize tasks efficiently

QUALIFICATIONS AND REQUIREMENTS

  • Cloud Technology (Office365, Azure, Google Apps)
  • Microsoft Office Productivity Suite (Outlook, Word, Excel, PowerPoint, Visio)
  • Computer peripherals such as printers, scanners, wired and wireless devices
  • Certificate in A+ or Network+
  • Knowledge of networking concepts (TCP/IP subnets, DNS, SMTP, Routing)
  • Windows Server Active Directory and Group Policy
  • Desktop/Laptop imaging solutions
  • Virtualization Technologies (VMware ESXi, Hyper-V, etc)
  • Wireless Access Points
  • Smartphones (iPhone, or Android)
  • Safely lift and move equipment up to 50 lbs.

WORK SCHEDULE

  • Full-time (80hrs)
  • Travel throughout San Diego County as needed

BENEFITS

  • Two (2) weeks paid vacation
  • 40 hours of sick time annually
  • Medical & Dental
  • Paid Holidays
  • Mileage Reimbursement
  • Company Laptop & Phone Stipend
  • Technical Certification Reimbursement (Upon Passing)
  • Employee Referral Program
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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