Business Solutions Analyst

Who we are

Community Health Plan of Washington is
an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to any actual or perceived protected characteristic or other unlawful consideration.

Our commitment is to:

Strive to apply an equity lens to all our work.

Reduce health disparities.

Become an anti-racist organization.

Create an equitable work environment.

About the Role

The Business Solutions Analyst is responsible for understanding business problems and communicating the business needs and requirements to the solution implementors, such as third-party vendors or the Applications Development team. This entails acting as a liaison between business owners and the application developers by collecting business and technical requirements and communicating those needs to both sides with the goal to provide solutions to the business needs in the timeframe that the business group needs them.

Reports To: Application Development Manager

Job Code: TC6062

Department: Applications Development

Exemption Status: Exempt

Location: Main Office

Remote Eligible: Y

Direct Reports: None

To be successful in this role, you:

• Have minimum five (5) years experience in healthcare, preferably in the Health Plan business processes. Strong alternative experience will be considered.
• Have minimum five (5) years experience in an IT application development role with healthcare industry.
• Possess a strong understanding of Agile/Scrum software development methodology and all aspects of Software Development Life Cycle (Requirements, development, test, and deployment)
• Have experience creating user stories, documenting business requirements, processes, and data flows.
• Have experience in project management or project coordination.

Essential functions and Roles and Responsibilities:

• Interview business counterparts to effectively draw out and articulate the business need/problem/opportunity to be addressed. Provide scaled options for implementation based on the business need.
• Act as the primary contact for staff with deep understanding of business area to drive solutions and champion implementation, involving senior leadership as needed.
• Collaborate with the Applications Development Product Manager to ensure that all solutions provided to business problems are in line with the direction that the Product Manager is working toward.
• Diagram proposed solutions, to communicate the flow of operations necessary to meet the business needs and solve business problems.
• Perform data analysis and profiling within the databases and data warehouses to obtain a better understanding of data availability, relationships, and nuances for an optimal Application Development solution design.
• Proficient with working with SQL databases and cloud data storage systems, such as Snowflake and Synapse data warehouses, as well as Azure Data Lakes.
• Triage and troubleshoot production issues for applications and reports.
• Tests the validity of application domain model against customer business processes.
• Manages UAT testing with affected business areas to verify content and quality of deliverables.
• Provide quality assurance and testing support, and/or engage the QA team as necessary.
• Other duties as assigned. Essential functions listed are not necessarily exhaustive and may be revised by the employer, at its sole discretion.

Knowledge, Skills, and Abilities:

• Ability to communicate effectively at all levels of the organization including senior level staff, external vendors, and external clinic staff.
• Strong analytical skills.
• Project Management industry standards/best practices.
• Ability to read and write basic SQL statements.
• Understanding of data warehousing concepts and practices as well as data modeling.
• Excellent written communications skills.

As part of our hiring process, the following criteria must be met:

• Complete and successfully pass a criminal background check.

Criminal History: includes review of criminal convictions and probation. CHPW does not automatically or categorically exclude persons with a criminal background from employment. The applicant s criminal history will be reviewed on a case-by-case basis considering the risk to the business, members, and/employees.

• Has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency.
• Vaccination requirement (CHPW offers a process for medical or religious exemptions)
• Candidates whose disabilities make them unable to meet these requirements are considered fully qualified if they can perform the essential functions of the job with reasonable accommodation.

Compensation and Benefits:

The position is FLSA Exempt and is not eligible for overtime. Based on market data, this position grade is 67 (see full range below) and has a 10 X% annual incentive target based on company, department, and individual performance goals.

CHPW offers the following benefits for Full and Part-time employees and their dependents:

• Medical, Prescription, Dental, and Vision
• Telehealth app
• Flexible Spending Accounts, Health Savings Accounts
• Basic Life AD&D, Short and Long-Term Disability
• Voluntary Life, Critical Care, and Long-Term Care Insurance
• 401(k) Retirement and generous employer match
• Employee Assistance Program and Mental Fitness app
• Financial Coaching, Identity Theft Protection
• Time off including PTO accrual starting at 17 days per year.
• 40 hours Community Service volunteer time
• 10 standard holidays, 2 floating holidays
• Compassion time off, jury duty

Sensory/Physical/Mental Requirements:

Sensory*:

• Speaking, hearing, near vision, far vision, depth perception, peripheral vision, touch, smell, and balance.

Physical*:

• Extended periods of sitting, computer use, talking and possibly standing
• Simple grasp, firm grasp, fine manipulation, pinch, finger dexterity, supination/pronation, wrist flexion
• Frequent torso/back static position; occasional stooping, bending, and twisting.
• Some kneeling, pushing, pulling, lifting, and carrying (not over 25 pounds), twisting, and reaching.

Mental:

• Frequent decision-making. Ability to gather and assess data, determine appropriate actions, apply protocols and knowledge to unique situations, problem-solve and provide consultation.

Work Environment:

Office environment Employees who frequently work in front of computer monitors are at risk for environmental exposure to low-grade radiation.