SR. IT Support Specialist

The Sr. IT Support Specialist will be responsible for providing exceptional organization, modification and support of computer systems on vessels and offices. This position will also assist in providing functionality of internal network and communication systems. This position is located primarily out of our Post Oak office in Houston, TX and reports directly to the Senior Manager of Information Technology.

Essential Responsibilities:

• Identify, assess, and mitigate risks related to IT operations and projects.
• Learn new technologies and adapt to changing IT environments.
• Maintain and support LAN, WAN, Internet, intranet systems, and networks.
• Recommend future upgrades and improvements for IT systems in the Gulf that drive IT innovation and enhance performance.
• Setup, deploy, troubleshoot and maintain essential IT operations and equipment, including operating systems, security tools, applications, servers, email systems, laptops, desktops, printers, software, hardware and mobile devices.
• Ensure continuous system uptime (24x7x365).
• Manage and support Active Directory, Azure AD, Microsoft 365 applications.
• Administer desktop computers, printers, phones, smartphones, software deployment, security updates, patches and asset management.
• Administer endpoint security software.
• Administer Microsoft Teams Rooms.
• Support and manage VoIP systems.
• Support and manage Access Control and Security systems.
• Assist in the development and support of in-house applications.
• Travel to facilities and vessels to provide support for IT equipment as needed.
• Handle business-critical IT tasks and systems that support corporate operations
• Create support and training documentation for internal systems.
• Train employees in using software and hardware.
• Support the Senior Manager with daily, weekly, and monthly tasks or projects.
• Other duties as assigned.

Minimum Requirements:

• 5 years experience in an IT support role.
• 2 years' experience in a tier 2 or higher support role.
• Associate s degree in computer science or related field.
• Strong problem-solving skills related to IT systems and individual issues.
• Deep knowledge of current windows operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools
• Must have experience in Microsoft 365 Administration, VMware, DNS, DHCP, Active Directory, Azure AD, SharePoint.
• Familiar with Microsoft SQL 2016 or later and query writing.
• Experience with Mobile Device Management systems supporting an Apple device infrastructure.
• Experience with Voice-over-IP (VOIP) systems.
• Strong understanding of setting up and troubleshooting Video/Audio conference systems.
• Willingness to support after-hours and weekends (24/7/365).
• Availability for on-call rotation, subject to departmental needs.
• Ability to travel both locally and out of state, including air travel when necessary to support facilities and vessels.
• Ability to obtain a Transportation Worker Identification Credential (TWIC)
• Exceptional written and oral communication skills.
• Ability to interact effectively with individuals and groups of varying skill and functional levels.
• Ability to maintain confidentiality of company information.

Preferred Qualifications:

• IT Certifications are a plus.
• Leadership Skills.
• Certifications in the Microsoft 365 Administrative Suite.
• Project management experience.

Physical Capabilities:

• Ability to lift at least 50 pounds.
• Ability to work long hours in the event of IT emergencies.

Note that nothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time, and the list of job tasks is not all inclusive. Other duties may be assigned by management as needed.

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AAP/EEO Statement

Campbell Transportation Company, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.