Global Solutions Engineer (Remote, Canada)

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That s why many of the world s largest organizations trust Dynatrace ? to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.

As a Dynatrace Global Solutions Engineer, you will be a key member of the Dynatrace sales engine and will be responsible for providing excellent technical support to the Global Account Managers. You will be the expert on Dynatrace and all things APM. Global SEs will work as Dynatrace software intelligence platform technical and business experts and evangelists as part of the Dynatrace Sales organization. This will require the confidence and endorsement of key regional Sales leadership. Global SEs are the technical right arm of the Global Account Manager and support critical opportunities and activities across their Super Regions.

Incremental Key Responsibilities (including Sr. SE responsibilities):

• Demonstrate technical thought leadership and be a regional trusted advisor to existing and potential customers and partners.
• Cultivate key regional customer and partnership relationships. Provide high level technical support for regional critical customer or prospective meetings.
• Keynote local speaking events and vigorously participate in social media platforms to extend Dynatrace s presence and reach.
• Assist Field CTO with onboarding of new sales technical resources including mentoring to accelerate success.
• Determine and engage in speaking engagements for the Region and work with the Field Marketing Event's Team to capture keynote slots.
• Drive critical, regional technical sales cycles forward by presenting, demonstrating product capabilities, and executing Proofs of Concept in customer environments.
• Provide a conduit through which to shape the roadmap based on customer and prospect requirements

Minimum Requirements:

• Bachelor s degree in Computer Science or equivalent education or experience required.
• 3+ years of experience within the observability space.

Preferred Requirements:

• Experienced in Dynatrace or comparable monitoring platform. Former application development, application performance, systems, or network industry experience a plus.
• Well known across the Region as a monitoring expert in cloud native environments. Traditional enterprise environments are a plus.
• Possesses deep technical understanding of the different cloud platforms and technologies (AWS, Google, Kubernetes, OpenShift, etc ) and demonstrates application of that understanding to customer business goals and why Dynatrace is the only solution that will make them successful.
• Conversant in real world examples of how Dynatrace has helped other customers be successful with their cloud strategies.
• Knowledgeable and articulate on why our competition (ex. New Relic, AppD, Open Source) is not positioned well to meet cloud strategy needs.
• Able to provide clarity on Dynatrace s future direction and how it will benefit the customer.
• Able to articulate Dynatrace s vision for the future of Software Intelligence in a cloud native world.
• Experienced in successfully driving technical sales cycles forward by presenting, demonstrating product capabilities and executing Proofs of Concept in customer environments.
• Masters degree preferred
• Experience in a combination of technical sales, IT, or information security positions. You must be in a senior technical or leadership role. Employment history must demonstrate increasing levels of responsibility
• Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate software intelligence platform related concepts to technical and non-technical audiences.
• Must be a critical thinker, with strong problem-solving skills.
• Be broadly viewed as a regional field leader for product feature guidance, solution deployment and adoption best practices, use case counsel, and platform integration.

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.