Director, Process Improvement

Summary

The Director of Process Improvement is responsible for leading enterprise efforts to develop and improve business processes and practices. The selected candidate will partner with leaders and cross-functional teams across all business units to increase operational efficiencies, streamline workflows, and help establish a process and process documentation culture across the organization. This critical role requires experience in creating and maintaining business process repositories, leading Kaizen events, establishing Green Belt (or equivalent) programs, and collaborating with training teams to develop internal curriculum that enhances organizational capabilities in documentation and process maturity.

Essential Job Functions

• Collaborate with Product and Project Management to integrate business process reviews and improvements into all product briefs and enterprise initiatives
• Develop and manage documentation templates and standards, establishing a business process management system that includes revision control, ownership, and approvals
• Evaluate existing processes and workflows to pinpoint opportunities for enhancing efficiency, effectiveness, and quality
• Collaborate with executive leadership teams to prioritize improvement initiatives based on potential impact and overall strategic importance
• Define KPIs to measure the success of individual and collective improvement initiatives
• Develop and curate training materials and curriculum that will increase the organization's capabilities to measure, analyze, and improve business processes
• Train, coach and mentor Green Belts, sponsors, and champions following prescribed courses and monitor projects throughout the entire process, ensuring timely and successful completion
• Establish strong team relationships, building trust and open communication regarding project issues and results
• Model our core tenets or DNA: deliver outstanding customer service, be easy to work with, follow the rules, and help drive a culture of zero resignations
• Other duties as assigned

Success Scorecard

• Create an enterprise business process repository and/or create requirements, specifications, and assist with the implementation for business process management system
• Establish a green belt program (improvement community) that develops high-quality change and process improvement practitioners within each business unit
• Train the community on how to deconstruct complex business processes into discrete activities and flows and analyze for opportunities to improve effectiveness and efficiency
• Earn the trust and confidence of leadership teams across the organization
• Lead the efforts to incorporate continuous improvement mindsets and methodologies into the broader culture
• Effectively manage stakeholders and expectations across and through complex organizational dynamics
• Quantify the business impact of process improvement initiatives through dashboards, reports, and metrics

Education/Experience

• Bachelor's degree in Engineering, Operations Management, Business Administration, or related field
• 5+ years of experience leading process improvement, change management, or quality improvement business transformations
• Strong analytical and problem-solving skills, with a track record of driving measurable improvements in operational performance
• Expert-level knowledge of relevant software tools and technologies for process mapping, data analysis, and performance tracking
• Black Belt certification in Lean Six Sigma (or equivalent)

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Must be comfortable standing and walking for long periods of time
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.
• The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must be able to lift and carry up to 40 lbs for short periods of time.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

EEO Statement

PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status or any other factor protected by applicable federal, state, or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify the Office of Human Resources.