Business Process Coordinator

Title: Business Process Coordinator

Salary Range: $40.87 - $52.00 Hourly DOE

Classification: Full-time; Non-Exempt; Represented by Protec17

Location: Seattle, WA; Hybrid

Organizational Overview

The King County Regional Homelessness Authority (KCRHA) is an administrative agency that oversees homelessness-related programs and funding in the Seattle-King County region. Created by an interlocal agreement between the City of Seattle and King County in 2019, KCRHA is responsible for unifying and coordinating the homelessness response system across our large and diverse region. KCRHA works with a wide range of stakeholders, focusing on continuous improvement across the system, centering on lived experience, meeting the needs of people experiencing homelessness, and making the most effective use of public funds. Our mission is to significantly decrease homelessness throughout King County, using equity and social justice principles. We are currently seeking skilled leaders at all levels.

Team Overview

The Operations Department at KCRHA oversees both IT and People Operations, ensuring efficient organizational processes and seamless workflow. The IT Team maintains and enhances our technological infrastructure, while the People Operations Team focuses on talent acquisition, employee relations, and benefits administration. Together, they provide critical support to achieve KCRHA s mission.

Role Description

The Business Process Coordinator at KCRHA will be responsible for analyzing, documenting, and optimizing organizational processes to enhance operational efficiency and support the agency's mission to end homelessness. This role involves creating detailed process documentation, developing flowcharts, and collaborating with various departments to ensure processes are well-understood and effectively implemented. The Business Process Coordinator will play a crucial role in facilitating training and ensuring clear communication across the organization.

Accountabilities

Process Analysis and Documentation

• Conduct detailed analyses of existing business processes and workflows.
• Create comprehensive process documentation, including step-by-step guides, flowcharts, and standard operating procedures (SOPs).
• Identify areas for process improvement and recommend solutions to enhance efficiency and effectiveness.

Collaboration and Communication

• Work closely with various departments to gather information and understand their workflows.
• Collaborate with subject matter experts to ensure accuracy and completeness of process documentation.
• Develop clear and concise documentation that can be easily understood by all employees.

Facilitation of Training

• Use process documentation to support training programs and initiatives.
• Provide training and support to employees on how to use and understand the documentation.
• Develop training materials and conduct training sessions as needed.

Continuous Improvement

• Regularly review and update documentation to reflect changes in processes or new best practices.
• Implement feedback from users to improve the quality and usability of documentation.
• Stay updated with current trends and best practices in process documentation and business analysis.

Minimum Requirements

• Fluency in equity and racial justice concepts and language, understanding their privilege and power, and can bring equity impact analysis to life in the context of their tasks.
• Minimum of 3 years of experience in process documentation, business analysis, or a similar role.
• Proven experience in creating detailed and clear documentation and flowcharts.
• Proficiency in documentation tools and software, such as Salesforce, NetSuite, Microsoft Office Suite, Visio, Lucidchart, and other flowcharting software.
• Familiarity with process mapping and workflow analysis techniques.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively with diverse teams.
• Bachelor's degree in Human Resources, Education, Organizational Development, or a combination of education and relevant skills.

Additional Requirements

• Experience in a government or non-profit organization is a plus.
• Commitment to fostering an inclusive and equitable workplace.
• Ability to convey complex information in a simple and clear manner.

Benefits

The KCRHA offers a comprehensive benets package.

Health: Medical, dental, and vision coverage.

Insurance: Life insurance and Long-Term Disability (LTD) coverage.

Retirement: Pension and Deferred Compensations Plan for eligible employees.

Paid Time Off: Unlimited vacation, 96 hours of paid sick and safe leave, 12 o?cial holidays, and 2 personal holidays.

Employee Assistance Program (EAP): Confidential support for personal and work-related challenges.

EEO Statement

The KCRHA is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, creed, religion, color, national origin, age, alienage or citizenship status, ancestry, nationality, national origin, marital or domestic partnership or civil union status, familial status, sex, pregnancy, gender identity, or any other characteristic protected by federal, state or local law. In addition, The KCRHA will provide reasonable accommodation for qualified individuals with disabilities.