Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Success Manager

Salary undisclosed

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Dice

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

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Job Description

Job Description
We are looking for a resilient, compassionate, and creative& Customer Success Manager& who will work closely with our customers to make them successful with us. You ll play a critical role in defining many of our GTM decisions including playing a large part in the overall onboarding process, helping diagnose and resolve technical issues, pilot to annual contract conversion, customer adoption and satisfaction, and translating customer feedback and bugs to the product and engineering teams.
We are looking for a doer who loves working closely with customers to understand their requirements and goals, helping troubleshoot when things go wrong, and ensuring that they are successful and see positive ROI from our product. This role will offer high levels of ownership autonomy, ability to work cross functionally with an extremely high-performing team, leadership skill development, and the opportunity to work within the generative AI software space.
Qualifications:
  • 2 - 6 years of experience Enterprise CSM/AM experience or marketing experience. Bonus points for people with experience in Marketing/Sales tech
  • Proactive, self-starter with grit that can do what it takes to make the customer successful
  • Proven track record of driving customer adoption and success within enterprise SaaS, ideally in the GTM (marketing, sales) space
  • Deep level of customer empathy and patience
  • Data-driven mindset with attention to detail and documentation
  • Strong understanding of Customer Success best practices, methodologies, and tools
  • Comfortable with technical concepts (manipulating HTML, reporting bugs, integrations with tools) and working with product/engineering teams&
Nice to haves:
  • Previous startup experience helpful
  • Role responsibilities
  • Own and run all customer onboarding processes
  • Build relationships with current customers and promote usage and product adoption
  • Diagnose and troubleshoot technical issues and bugs that arise
  • Perform bi-weekly check-ins with all customers to solicit feedback, answer questions, and support product usage
  • Work closely with the product and engineering team to resolve customer issues and bugs that are surfaced by customers
  • Help define and manage our pilot to annual contract conversion process
  • Aggregate customer feature requests and product feedback and translate into prioritized product requirements
  • Partner with Sales to narrow and refine ICP and help inform the overall sales process
  • Drive customer expansion, upsell, and retention

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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