Epicareer Might not Working Properly
Learn More

Desktop Support for Windows 7 to 10 upgrade

Salary undisclosed

Apply on

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


Original
Simplified

Job Description

Job Description
Title: Lab Support Technician L2
Project: Windows 7-10 systems upgrade
Client is upgrading systems from Windows 7 to Windows 10.
Summary:
  • This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware
  • 100% PC Based
  • Mac helpful, but not required
Essential Duties and Responsibilities:
  • System Level Migrations, Data Migrations, Application Integration and Configuration on PC systems.
  • Confers with IT operation managers to assist development of service quality assurance processes and procedures, customer support plans, and to discuss new specifications required by customers and management.
  • Work independently on assignments and report progress to your supervising manager.
  • Maintain relationship between multiple CRM tools or applications by keeping status, details, notes or any other updates consistent between multiple tools or applications utilized for Customer Request Management and Tracking purposes.
  • Manage to the details and notes utilizing multiple CRM Utilities, including but not limited to those supported by your employer or one of its customers (i.e. OPUS, Service Now, Google Docs).
  • Provide regular feedback consistent with the needs of the team and environment for ongoing improvements.
Specific Duties and Responsibilities:
  • Experience with Windows computer break fix and opening up of computers
  • Manually unscrewing, opening backs of HP desktops/laptops
  • Upon identification of a Window 7 machine, this will entail the extra steps of data migration, OS upgrade to Windows 10, data migration back to computer, and software re-installation/configuration
  • Contributes to team effort by taking on additional tasks as needed
  • Provides top-notch customer service
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job