Systems Administrator

Title: Systems Administrator

Reports To: Director of Technology and Systems

Department: Operations

Location: Oakland, CA and Concord, CA

Schedule: Monday through Friday

Travel: Local travel may be required

Salary: $31.25-$36.06

Employee Status: Regular, Full-time, Non-Exempt

Union: N/A

Supervises: N/A

Benefits:

Two weeks of paid vacation a year, sick time, 14 holidays, up to five floating holidays based on employee status, medical and dental benefits on the first of the month following 30 days of employment, life insurance policy at no cost to employee (with the option of increasing policy amount), flexible spending account for medical and dependent care costs, commuter benefits, 403(b) with employer match, and other benefits. We foster a joyful workplace and offer opportunities for professional development and growth.

Agency Summary

The Unity Council is a non-profit Social Equity Development Corporation with a 60-year history in the Fruitvale neighborhood of Oakland. Our mission is to promote social equity and improve quality of life by building vibrant communities where everyone can work, learn, and thrive.

Our programs aim to provide the community with the tools, knowledge, and resources to transform their lives and ultimately achieve their long-term educational, career, and financial goals. These holistic programs and services reach approximately 8,000 individuals and families annually in five languages. Programs include early childhood education, youth mentorship and leadership development, employment services, career readiness training, housing and financial stability, senior citizen services, affordable housing and neighborhood development, and arts and cultural events. Our work expands beyond the Fruitvale district and now reaches across Oakland and into Concord. The Unity Council employs a diverse workforce of more than 350 people who reflect the linguistic, cultural, and ethnic identity of the communities we serve.

Position Summary

As a Systems Administrator at The Unity Council, you will support end users by providing technical help and resolving hardware, software, and network problems. Your duties include maintaining IT equipment, managing the network, performing regular system tasks, ensuring secure connectivity, and creating detailed documentation for system processes. You will communicate technical information to users of varying knowledge levels, follow IT policies to protect data, and ensure compliance. Additionally, you will work on technology projects and stay current with industry trends to suggest improvements. Patience, problem-solving skills, and attention to detail are crucial. Experience in network design, management, system management, and computer repair is required. COMPTIA certifications are preferred.

Responsibilities

• Design, implement, and manage network infrastructure to ensure seamless connectivity and security.
• Maintain and manage workstations, and other IT equipment.
• Manage platforms, accounts, backups, and software updates.
• Troubleshoot and resolve hardware, software, and network issues.
• Document network, system, and troubleshooting manuals.
• Provide technical support to users with varying levels of technical knowledge.
• Implement and enforce IT policies and procedures to ensure data security and compliance.
• Collaborate with the IT team to plan and execute technology projects.
• Follow industry trends and propose improvements.
• Other duties as assigned.

Qualifications

• Proven experience as a Systems Administrator or similar role.
• Patience and the ability to work with users of varying technical knowledge.
• Strong knowledge of network design, network management, and system management.
• Proficiency in general computer repair and troubleshooting.
• Excellent documentation skills.
• COMPTIA certifications (e.g., A+, Network+, Security+) are a plus.
• Strong problem-solving skills and attention to detail.

Essential Functions

• Ability to stand, sit, and walk for extended periods.
• Ability to lift and carry up to 50 pounds.
• Ability to reach, bend, and use hands and fingers to handle or operate equipment.
• Ability to work in various environments, including office settings and server rooms.

Pre-Employment Requirements

Background check

This description is not intended to be construed as an exhaustive list of duties, responsibilities or requirements for the position. This position may change or assume additional duties at any time.

The Unity Council is an Equal Opportunity Employer.

Women, minorities, and people with disabilities are encouraged to apply.