Sales Training Senior Director

About the Role: As the LSP Sales Training Senior Director, you will oversee and lead all aspects of our sales training programs across 20+ partners. This role will require both strategic focus on developing platform-wide sales training programs, but also a hands-on approach to directly lead training programs at Partner companies. This includes onsite and virtual training modalities across our Partner network.

As the LSP Sales Training Senior Director, you will oversee and lead all aspects of our sales training programs across 20+ partners. This role will require both strategic focus on developing platform-wide sales training programs, but also a hands-on approach to directly lead training programs at Partner companies. This includes onsite and virtual training modalities across our Partner network.

• Emerging Partners: Directly coach and train technicians and comfort advisors, focusing on skill development and process mastery.

• Middle Market Partners: Manage and coach local sales managers to improve their leadership and sales effectiveness.

• Enterprise Partners: Advise sales managers, providing strategic insights and guidance to align their practices with our sales goals.

About Us:

Legacy Service Partners (LSP) is a leading platform of residential HVAC, plumbing, and electrical service providers across the United States. Since our inception in 2021, LSP has partnered with 30+ leading local brands across 16 states, and we are rapidly expanding our footprint. We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams. LSP is guided by three core values winning together, performance over politics, and today not tomorrow. LSP is backed by Gridiron Capital, a private equity firm specializing in middle-market facilities services companies.

Key Responsibilities:

• Develop and Implement: Design and deliver sales training programs customized for different partner levels. This includes creating sales training programs that have clear ROI tied to measurable KPIs such as close percentage, average ticket, discounting percentage, revenue, etc.
• Best practices: Leverage industry best practices on sales training, cross-selling, choice presentations, and compensation schemes to drive sales growth, improve customer experience, and incentivize the right behaviors.
• Coach and Mentor: Conduct engaging training sessions and provide hands-on coaching.
• Track and Analyze: Monitor and evaluate training outcomes through feedback, performance metrics, and results analysis. Use insights to refine and enhance training programs.
• Collaborate with Leadership: Work with local Partner leadership, LSP regional leadership, and other stakeholders to identify training needs, align programs with strategic goals, and ensure continuous improvement.
• Facilitate Onboarding: Provide training tools and frameworks for Partner companies to effectively onboard new sales-oriented employees minimizing ramp up time and speeding up time to productivity.

Qualifications:

• 10+ years of overall experience in residential sales preferably with a focus on residential services including but not limited to HVAC, plumbing, electrical, pest control, roofing, solar, etc.
• 5+ years proven experience in a sales training capacity with a focus on residential services industry.
• Proficient in creating scalable and actional training programs which can be delivered through multiple modalities (in-person, virtual, self-paced, etc.).
• Strong business acumen, with a track record of driving growth and profitability.
• Exceptional leadership and team-building skills, with the ability to motivate and inspire others.
• Ability to capture an audience with interactive programming.
• Knowledge of the home service industry and related regulatory requirements.
• Proficiency in using technology and software systems to drive operational efficiencies.

Interpersonal Qualifications:

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.

Preferred Qualifications:

• Prior experience with ServiceTitan platform a strong plus

Why You ll Want to Work Here:

• Core values that we live every day not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
• Performance Pay directly tied to results Get what you deserve
• Benefits you will use Full medical, dental, and vision packages including fully employer paid options
• Secure your financial future 401(k) with company match
• Speed and scale Work with a company that operates at the speed of a start up with the investment backing of institutional investors
• We invest in your future leadership training that directly results into bigger career opportunities
• Learn on the job continuous education stipends available

Legacy Service Partners (LSP) is a leading platform of residential HVAC, plumbing, and electrical service providers across the United States. Since our inception in 2021, LSP has partnered with 30+ leading local brands across 16 states, and we are rapidly expanding our footprint.

We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams. LSP is guided by three core values winning together, performance over politics, and today not tomorrow. LSP is backed by Gridiron Capital, a private equity firm specializing in middle market facilities services companies with over $5bn of assets under management, and ZBS Partners, a leading roll-up incubator.

Legacy Service Partners is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.