Director of Membership

ABOUT US
Independent Sector (IS) is the only national membership organization that brings together a diverse community of changemakers, nonprofits, foundations, and corporations working to strengthen civil society and ensure all people in the United States thrive. We envision a world of engaged individuals, robust institutions, and vibrant communities working together to improve lives and the natural world, and strengthen democratic societies.
At IS, we are looking for passionate people with a deep working knowledge of the social sector who want to strengthen non-profit institutions. We equally value those who show up as their whole self as we tremendously value diversity, equity and inclusion.

ABOUT THIS ROLE
The Director of Membership will be stepping into a dynamic role at a pivotal time for Independent Sector, as the organization is redefining its strategic priorities. The incumbent will be responsible for sustaining existing membership levels and driving membership growth. Additionally, the Director will need to develop strategies that resonate with a diverse membership body while staying responsive to the changing landscape of the nonprofit sector.

The Director of Membership works collaboratively across the organization to strategically develop and lead membership engagement, and retention strategies. The Director will also oversee research and analysis related to Independent Sector's members, using data to inform membership engagement strategies. This includes monitoring trends, gathering feedback, and analyzing member needs and behaviors. The Director will be responsible for leveraging this information to shape data-driven decisions that enhance member retention, drive engagement, and support overall membership growth.

This position reports to the Chief Operating Officer. We are currently hybrid with two days in the office (Tuesdays/Wednesdays).

WHAT YOU WILL BE DOING
Membership Engagement and Strategy:
Develop and implement a comprehensive membership strategy to attract new members and retain existing ones.
Analyze membership data and trends to identify growth opportunities and potential areas for improvement.
Establish membership goals and KPIs, and regularly report on progress to senior leadership.
Create and oversee programs and initiatives to enhance member engagement and satisfaction.
Develop communication strategies to keep members informed and engaged, including newsletters, social media, and events.
Organize and manage member events, webinars, and networking opportunities to foster community and engagement.
Ensure high-quality customer service and support for members, addressing inquiries and resolving issues promptly.
Develop and maintain resources and tools to support members, including member directories, online communities, and educational materials.

Collaboration and Partnerships:
Work closely with internal stakeholders and departments to align membership initiatives with organizational goals.
Collaborate with the VP of Programs to enhance member engagement.
Identify and cultivate partnerships with external organizations to enhance member value and engagement.
Collaborate with the Policy team to ensure members are informed about relevant legislative and regulatory updates.
Partner with the Communications team to develop targeted marketing campaigns aimed at member recruitment and retention.
Attend industry conferences and events to represent the organization and build relationships with potential partners.

Resource Management and Analytics:
Develop and manage the membership budget, ensuring efficient use of resources.
Utilize data and analytics to track membership trends, engagement metrics, and program effectiveness.
Implement and manage membership management systems and tools to streamline operations and enhance member experience.
Provide relevant and timely membership data and analytics to senior management and in support of developing our annual strategic priorities.

SUPERVISORY RESPONSIBILITIES
None.

Performs other duties as assigned.

EXPERIENCE AND EDUCATION
Bachelor's Degree required.
Minimum of 5-7 years of experience in membership management, engagement or related role.

QUALIFICATIONS
Demonstrated experience in member management, member engagement and/or related.
Demonstrated experience in growing membership/customers and strengthening membership/customer retention.
Demonstrated problem solving skills with stakeholders, anticipate needs, determine priorities and meet deadlines.
Strong analytical skills and experience with data-driven decision-making.
Excellent communication and interpersonal skills.
Experience with membership management software and CRM systems
Experience with Microsoft Office Suite of tools.
Strong interpersonal skills and commitment to high level of customer service.
Demonstrates excellent oral and written communication skills in order to interact effectively with members and customers outside the organization.
Ability to work collaboratively across departments and with external partners.

WORK ENVIRONMENT
The work environment is a typical office environment. The noise level is usually quiet. Up to 5% travel may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS
Remaining in a stationary position, often sitting for prolonged periods
Communicating with others to exchange information.
Repeating motions, like typing or answering a phone, that may include the wrists, hands and/or fingers.
Assessing the accuracy, neatness and thoroughness of the work assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The selected candidate will be required to successfully pass a background check.