Senior Manager, Field IT

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you re ready to pursue your fullest potential, we want to get to know you!

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

This is an in-person, on-site position that reports, daily, to the Keystone IT Office located at 21996 US-6, Dillon, CO 80435.

Job Summary:

A Field IT Senior Manager is responsible for on-site, day-to-day management, leadership, strategy, and development of the local Field IT team, ensuring delivery of Information Technology connectivity and hardware stability to resort lines of business while creating an excellent employee experience for the team. A successful Field IT Sr. Manager understands how the broader Vail Resorts Information Technology team delivers technology to the business, as well as how the resorts operate, lines of business function, and can articulate and execute on the drivers for success while identifying and overcoming key challenges that stand in the way. The individual must translate this understanding into effective operational support and broader strategy development while creating and leveraging stakeholder relationships that deliver technology excellence for the business. This talented individual will work cross-functionally to support and drive Field IT innovation and development, as well as develop processes and procedures to ensure effective support and analysis for our service delivery. The successful candidate will possess demonstrated leadership skills and experience, a growth mindset, solid technical background, strong project management and financial acumen, and passion for the ski business.

Job Specifications:

• Outlet: Corporate
• The budgeted range starts at $111,900 - $130,000 + annual bonus. Actual pay will be adjusted based on experience
• Shift & Schedule Availability: Full Time / Year Round, (Weekends Required)
• Other Specifics: In-Person and On-Site at Keystone IT Office located at 21996 US-6, Dillon, CO 80435.

The Field IT Sr. Manager leads a team of 8 analysts and technicians and reports to the Colorado Field IT Group Manager, delivering on the company s technology roadmap in partnership with peer IT leaders including InfoSec and Application Development, as well as Resort Operations management and senior leadership.

Role Responsibilities Include:

• Provide on-site, day-to-day leadership that supports, develops and inspires the team to deliver IT hardware and connectivity to local resorts and lines of business.
• Ensure creation and maintenance of team member development plans and goals to support team member growth and success.
• Provide tactical IT solutions and processes that address immediate challenges.
• Champion self-created and company-provided IT strategies, that provide IT-related business solutions and remedy potentially reoccurring challenges.
• Provide strategic direction on all aspects of IT infrastructure in the field including architecture, service delivery standards and processes for the enterprise.
• Ensure the team is leveraging available tools, dashboards, and data-driven reporting of application, infrastructure and/or support center services for efficient monitoring and troubleshooting of Field IT systems.
• Ensure team and users effectively and consistently utilize IT work ticket system to facilitate efficient, thorough resolution of problems and show evidence task/workload.
• Utilize strong communication skills to establish and/or maintain strong partner, stakeholder, and team member relationships and communication channels. Provide candid, effective and appropriate feedback to the same.
• Establish clear expectations for performance and professionalism (including adherence to company policy); provide accountability to those expectations.
• Oversee appropriate scheduling of self and team members to ensure service delivery to the business and desirable employee experiences.
• Develop and maintain goals and standards for your Field IT team s service delivery in cooperation with other IT departments and key stakeholders.
• Work with business units and application teams to understand service requirements and expectations.
• Focus on IT process improvement, with a pursuit of resource efficiency, service excellence and pro-active communication to a diverse stakeholder group.
• Develop strong and productive relationships with IT stakeholders across the local resorts, company lines of business, IT teams, and vendors.
• Develop and gain buy-in with key stakeholders on multi-year roadmaps.
• Establish and support change management process in conjunction with application and infrastructure teams.
• Project management ensuring projects are completed to budget, timelines, quality standards; communicate risks and progress to business stakeholders.
• Team budget management and oversight.
• Proactively manage all Information Security, compliance and data privacy obligations.
• Follow processes provided by the Info-Sec teams in support of the company s security practices.
• Ensure the creation and/or maintenance of equipment inventories and system documentation.
• Understanding of Modern IT Service Delivery tools and strategies (Endpoint management, Identify and Access Management, Asset Management)

Essential Leadership Responsibilities:

• Drive: Develop and drive ownership and accountability for the Field IT team in support of business objectives while supporting IT initiatives with a Business Leaders First mindset:
  • Ensure culture of safety.
  • Adopt, establish and maintain organization, structure, expectations and accountability to ensure excellent IT service delivery to the business.
  • Provide project/program facilitation and oversight; facilitate agreement on objectives and success measures, provide overall project/program issue resolution and roadblock removal.
  • Partner with Information Security, IT application teams, Business Leadership in execution of roadmaps that aligns with our Business Strategy.
• Connect: Inspire trust and build strong, authentic, productive relationships with your team, within the organization and with key partners and stakeholders in IT and the lines of business you support. Effectively engage and collaborate with leadership across the organization to develop, define and build on innovative ideas and business priorities:
  • Acts as a role model for developing and maintaining positive, collaborative relationships with all constituents including business and IT peers and leaders.
  • Provide opportunities for and encourage your team to connect with each other, their peers across Field IT and at the resorts they support.
  • Engage broadly across IT to quickly connect information and people to ensure you and your team s ability to provide service excellence to the business.
  • Partner with stakeholders to understand their drivers and needs; use the knowledge and relationships to drive effective prioritization and roadmaps for delivery.
• Develop: Create an environment of continual improvement both inside and outside of direct team:
  • Empower team members and develop talent through monitoring and evaluation of performance, alignment to corporate professional development program, and company growth.
  • Demonstrate the ability to learn and develop as a self-starter requiring little direction. We are looking for someone who shows the potential to do more and is a natural leader.
  • Be a Producer of Talent with individuals on your team and across the organization.
  • Develop highly-functioning and high-performing teams with a focus on:
    • Employee Engagement
    • Employee Development
    • Diversity, Equity, and Inclusion
    • Succession Planning
    • Organizational Design and Development
• Out Front: Anticipate the needs of key leadership and facilitate as well as motivate those around you to identify solutions that both improve and advance business objectives:
  • Analyze the business on-the-ground technology needs and share with the application and infrastructure teams to support their providing excellent technology for the enterprise.
  • Provide expert recommendations based on strong front-to-back understanding of existing systems and frameworks combined with a strong understanding of emerging technologies.
  • Be curious about our business and seek to understand our strategy, business practices, and projects.
• Passion: Demonstrate an unyielding passion for the employee experience, culture, mission, and vision. Lead by example and inspire others to follow:
  • Embody and demonstrate enthusiasm that is contagious and creates a motivating environment.
  • Empower team members and develop talent through coaching and evaluation of performance, alignment to professional development programs and company growth.
• Re-Imagine: Bring new ideas, methods, and approaches to Vail Resorts and this role. Leverage expertise to challenge the status quo and drive decisions and actions necessary to improve our business processes and related technology.
  • Review and, where appropriate, fundamentally re-imagine the team s service delivery to provide an improved employee experience and better meet the company s expectations and growth.

Job Qualifications:

Required:

• 5+ years of supervisory and leadership experience, and relevant work experience, including proven ability to successfully lead and oversee critical projects and cross-functional initiatives.
• Positive, enthusiastic, and friendly.
• Passion for the ski business and mountain lifestyle.
• Solution oriented with desire to learn new skills.
• Demonstrated experience building collaborative partnerships on IT teams and the broader business.
• Lead with a people-first mentality when leading the team, tapping into employees' passions, and helping to shape their development within the company.
• Understanding of running production systems and end user support in a Guest Centric organization.
• Experience delivering Field/Edge technology services in alignment with Enterprise IT Service Delivery.
• Experience implementing established information security standards.
• Mature business financial acumen regarding operating and capital budgeting models.

Preferred:

• Bachelor s degree or equivalent experience in Business, Technology, or related field.
• Strong understanding of Enterprise and Operational technologies, including (Networking, End Point Management, Wireless Access, Telecom, Cellular Access, POS (Point of Sale), Mobile Device Management, including handheld scanners).
• Strong vendor and contract management leadership.
• Ski or snowboard at an intermediate level.

The expected Total Compensation for this role is $111,900 - $130,000 + annual bonus. Individual compensation decisions are based on a variety of factors.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 505284
Reference Date: 09/24/2024
Job Code Function: Applications
Job Type: [[JobType]]