Salesforce Project Manager

Role: Salesforce Project Manager

Location: Manhattan, NY – (2-3 days hybrid)

Duration: Long Term Contract

Responsibilities

• Lead Salesforce technical projects through the SDLC process and/or an agile, iterative process.
• Understand the client’s strategic direction and apply it to project team specific outcomes.
• Act as Scrum Master or Agile Coach.
• Be the functional and subject matter authority for the solution being developed for the client.
• Work with the Product Owner to define the product by identifying requirements and thinking critically about what will make it successful; ensure user stories effectively communicate the Product Owner’s requirements and are easily consumed by software development teams.
• Collaborate with engineering teams to define and validate the technical approach, strategy and deliverables for the project.
• Estimate effort at varying levels (e.g. high level, work package level) and using various techniques.
• Lead, facilitate and attend meetings; provide project status reporting to management; prepare and deliver client presentations and work products/prototypes.
• Identify potential people-side risks and anticipated points of resistance and develop specific plans to mitigate and address concerns.
• Ultimately will be responsible for assuring delivery quality and the successful completion of the project.
• Will be able to manage the scope, risks, timeline, budget, and resources. Will be the main point of contact working with project leadership on the client side.
• Create and manage project work and delivery plan.
• Drive resolutions to decisions and risk mitigation.
• Tracks project risk, issues and clears impediments. Creates mitigation plans and escalates as necessary.
• Ensures scope is completed per what is contracted and changes are flagged and estimated.
• Manages scope change discussions and negotiation and drives to final decision.
• • Lead Salesforce technical projects through the SDLC process and/or an agile, iterative process.
• Understand the client’s strategic direction and apply it to project team specific outcomes.
• Collaborate with teams to define and validate the functional and technical approach, strategy and deliverables for the project.
• Build client knowledge and credibility quickly.
• Lead, facilitate and attend meetings; provide project status reporting to management; prepare and deliver client presentations and work products/prototypes.
• Identify potential people-side risks and anticipated points of resistance and develop specific plans to mitigate and address concerns.
• Communicate project status and the impacts of risks and delays. Ensure technical and business resources on the client side have a clear understanding of project status, risks, issues and their impacts.

Qualifications

• Bachelor’s Degree or equivalent industry experience.
• 5+ years of experience in Agile Software delivery as a Project, Product or Program Manager, preferably leading large complex multi-integration, multi-cloud, multi-workstream, and UX projects.
• Experience in all phases of product, software, and testing lifecycles.
• Demonstrated strong knowledge in software delivery: Agile, Scrum, Kanban, SAFe, XP and Lean.
• Experience leading large, multi-work stream Salesforce projects with remote teams required.
• Experience managing commerce and retail solutions on Salesforce platforms, preferably Salesforce Commerce Cloud B2C, B2B, OMS, and Loyalty.
• Background in large integration projects with multiple 3rd party vendors in the commerce eco-system.
• Familiarity with business applications such as: Confluence, Jira, MS Project and Microsoft office suite.
• Client relationship management and client consulting skills. Experience in all phases of product, software, and testing lifecycles.
• Ability to serve as a liaison between both business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs.
• Adaptable self-starter who is skilled at creating structure in ambiguous environments.
• Salesforce Certified Admin or other Salesforce certifications (highly preferred)