IT Support Analyst

Role Scope:

The IT Support Analyst will play a crucial role in ensuring the smooth operation of Habitat Health's IT infrastructure. This position involves providing technical support to staff, troubleshooting hardware and software issues, and maintaining system security and efficiency. The analyst will work closely with other IT professionals and healthcare staff to support clinical and administrative functions, ensuring that all IT systems are reliable, secure, and compliant with healthcare regulations.

Key responsibilities include:

• Technical/User Support: Provide first-line support for IT-related issues, including hardware, software, and network problems. Respond to support tickets, diagnose issues, and implement solutions in a timely manner.

• Working with stakeholders: IT analysts work with business heads, IT professionals, and users to implement new systems, optimize workflows, and improve productivity. They may also collect feedback from end users.

• Analyzing and improving systems: IT analysts analyze information systems to improve efficiency and profitability. They may also identify areas for improvement and recommend new software or ways to implement it.

• Managing IT infrastructure: IT analysts maintain a company's IT infrastructure, ensuring that it functions smoothly. They may also oversee the integration of multiple systems.

• Providing technical training: IT analysts may provide technical training services to new employees.

• Staying current: IT analysts stay informed about the latest technology trends and developments.

• Troubleshooting: IT analysts may troubleshoot issues related to network connectivity, software, and hardware.

• Travel Required: IT analyst may be required to travel between sites in support of staff, systems, and network infrastructure.

• Communicating: IT analysts communicate the implications of their analyses to managers, employees, and other stakeholders. They also need to be able to communicate with their own team.

Qualifications:

• Minimum 5 Years of experience in the following key areas:

• Desktop Support

• Microsoft Domain and Tenant Configuration and Support

• Deploying Clinical Software to End Points

• Managing Network Infrastructure

• Managing End Point Devices

• Systems Troubleshooting

• Familiarity other 3rd Party Healthcare IT systems

• Skilled in installation and configuration of Microsoft products

• Excellent written and oral communication skills.

Nice to have:

• Microsoft Administrator Certifications

• IT Networking Certifications (Meraki, Cisco, Fortigate/FortiNet)

• IT Security Certifications

Compensation:

We take into account an individual's qualifications, skillset, and experience in determining final salary. This role is eligible for medical/dental/vision insurance, short and long-term disability, life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. The expected salary range for this position is 96k- 118k annually. The actual offer will be at the company's sole discretion and determined by relevant business considerations, including the final candidate's qualifications, years of experience, skillset, and geographic location.

COVID-19 Vaccination Policy

At Habitat Health, we aim to provide safe and high-quality care to our participants. To achieve this, please note we have a COVID-19 vaccination policy to keep both our team members and participants safe as an essential requirement of this role. Requests for reasonable accommodations due to an applicant's disability or sincerely held religious beliefs will be considered and may be granted based upon review. We adhere to all federal, state, and local regulations by obtaining necessary proof of vaccination prior to employment.

Our Commitment to Diversity, Equity, and Inclusion:

Habitat Health is an Equal Opportunity employer and is committed to creating a diverse and inclusive workplace. Habitat Health applicants are considered solely based on their qualifications, without regard to race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity, gender expression, sexual orientation, marital status, military or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), or other status protected by applicable law.

Habitat Health is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Habitat Health will take steps to provide people with disabilities and sincerely held religious beliefs with reasonable accommodations in accordance with applicable law. Accordingly, if you require a reasonable accommodation to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us at [email protected].

Beware of Scams and Fraud

Please ensure your application is being submitted through a Habitat Health sponsored site only. Our emails will come from @habitathealth.com email addresses. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission by selecting the 'Rip-offs and Imposter Scams' option: https://reportfraud.ftc.gov/#/.