Support Technician

We are seeking a Support Technician for a long-term contract opportunity in Austin, Texas. This is a full-time onsite position that may require occasional regional travel.

Responsibilities:

• Possesses a strong understanding of both hardware and software components of computers.
• Demonstrates a proactive willingness to learn and apply new technologies.
• Performs installation, repair, and preventative maintenance on personal computers (PCs) and related systems.
• Troubleshoots and resolves software and hardware failures efficiently.
• Identifies and addresses network issues related to desktop and laptop computers.
• Provides comprehensive technical support and training to end-users.
• Develops and documents processes to enhance operational efficiency.
• Leads various project initiatives, ensuring successful implementation.
• Acts as an exceptional local leader and mentor to junior technicians, fostering growth and collaboration.

You:

• 5+ years of expertise providing end-user support.
• 5+ years of proficiency in supporting personal computer hardware and routine software installation.
• 5+ years of skill in troubleshooting IT hardware and peripherals in an enterprise environment.
• 5+ years of background supporting Microsoft Productivity tools such as Office 365 and MS Teams.
• 4+ years of involvement supporting video teleconferencing solutions such as Cisco WebEx.
• 5+ years of experience creating technical knowledge articles preferred.
• 4+ years of familiarity utilizing ServiceNow in a support environment preferred.
• 5+ years of experience working in a multi-vendor environment for support operations preferred.

What We Offer:

• Competitive compensation and benefits including health, dental, vision, life and accident insurance and short-term disability insurance.
• Great work-life balance.

This is a long-term contract opportunity in Austin, Texas and no sponsorship can be provided. To apply, please email resumes to Candidates must be able to pass a background check. Luna Data Solutions, Inc. provides equal employment opportunities to all employees. All applicants will be considered for employment and prohibits discrimination and harassment of any type without regard to age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.