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ServiceNow SME

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Title : ServiceNow SME

Location : REMOTE (EAST COST)

Duration : Long Term

Job Description:

Required Skills:

  • At least 5-years experience as ServiceNow (CMDB) SME.
  • Knowledge of CSDM framework.
  • Review CMDB health Dashboard 3 days a week to address duplicates through the CMDB Duplicate Remediation Tool.
  • Review Required/Recommended attributes and develop a worklog to address gaps.
  • Meet with individual application SMEs and help populate service mapping questionnaire for each application and each instance of the application.
  • Review list of agents - update out of date agents and troubleshoot agents with errors.
  • Review the VMware discovery jobs - review errors, troubleshoot credentials/access.
  • Data Dictionary - fill out data dictionary pages for managed CI classes.
  • Configuration Management Plan (CMP)
  • Potential curate ideas/incidents/problems/questions for what needs to come through CMDB Lead
  • Duplicative deployment work - minor CMDB customizations (custom attributes, attribute lists/entries), skeleton service creation (name, owner, entry point, other settings) to prep for mapping.

Thanks & Regards,

Satish, Technical Recruiter

Sriven Systems, Inc

T: Ext: 1012 |

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