Genesys SME
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Title: Genesys SME
Location: Remote (Tier 2 or Tier 3)
Duration: Long Term
Candidate with Telecom Domain is highly preferred
Job Responsibilities:
- 7 years of technology related solutions delivery and/or integration consulting experience working with Fortune 500 companies.
- 4+ years of deep experience with Genesys Cloud CX, having completed multiple successful implementations/migrations of large enterprises to Genesys Cloud CX.
- Genesys Cloud CX: Developer Certification.
- A bachelor's degree in engineering, computer science or MIS, or equivalent experience.
- Experience migrating to/from Genesys PureCloud a strong plus.
- Knowledge of contact center skills, including ACD, IVR, NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording and screen recording, quality, ACD Email, Web Messaging and SMS
- Experience working with AWS, Google Cloud, AI and ML, and Generative AI
- Knowledge of other contact center platforms and VoIP protocols (particularly AWS Connect) a plus
- Experience interacting with customers, senior-level personnel (potentially up to C-suite) and organization members
- Proficiency in Microsoft Office products including MS PowerPoint, MS Excel, MS Word, MS Teams and MS Outlook
Achieved the following certifications:
- Genesys Certified Subject Matter Expert - Genesys Cloud CX
- Genesys Certified Subject Matter Expert - Genesys Cloud CX Architect
- Genesys Certified Subject Matter Expert - Genesys Cloud CX API
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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