Network & Computer System Admin (Public Trust clearance required)

Job Title: Network & Computer System Admin

Location: US-Remote

Clearance: Public Trust Clearance required

Overview:

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit .

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities:

SUMMARY

DIGIT is looking for an Event Monitoring Services Engineer to support the Network Operating Center (NOC). The NOC provides support to users of GSA s internal infrastructure as well as applications and systems owned by various GSA Service and Staff Offices. The NOC is the centralized POC for GSA end users and customers to report incidents, initial network triage, seek advice, and resolve network troubles within GSA s IT infrastructure, applications, and programs supported in the environment.

As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers. The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.

RESPONSIBILITIES

This position shall perform the following (to include but not limited to) activities:

• Provides phone, remote, and desk-side technical support to users in the areas of network connectivity, as well as BAS support for Building Automation Switches.
• Proactively monitoring the GSA infrastructure using SolarWinds and other tools.
• Provide Help Desk assistance, including answering phones and or web content and monitoring the EM&EM Ticketing queue.
• Maintains an audit trail and statistical records of all problems and conditions reported by the client.
• Basic network and server configuration assistance.
• Responds to complex technical control facility hardware and software problems.
• Interfaces with telco vendor support service groups to ensure proper escalation during outages or periods of degraded system performance.
• Monitors and responds to hardware, software, and network related problems.
• Supports routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, modems, and terminals).
• Utilizes software and hardware tools to identify and diagnose complex problems and factors affecting network performance.
• Troubleshoots network systems.
• Supports testing, installation, and support of network communications, including LAN/MAN/WAN systems. Provides assistance for information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and operations.

Qualifications:

CONTRACT REQUIRED QUALIFICATIONS

This following are REQUIRED for this position:

• Public Trust Clearance or ability to obtain.
• ITILv4 Foundation Training and certification, must be able to obtain within 120 days.
• The shift for this position is Sunday-Wednesday 9am-7pm.
• 1+ years experience with SolarWinds or similar tool.
• Possesses and applies expertise on multiple complex work assignments.
• Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
• Operates with appreciable latitude in developing methodology and presenting solutions to problems.
• Contributes to deliverables and performance metrics where applicable.

CONTRACT DESIRED QUALIFICATIONS

The following are DESIRED for this position:

• Experience performing information network and physical infrastructure support including hardware/software for routers, switches, servers, printers, scanners, and video teleconferencing (VTC suites).
• Experience supporting industry standard software products.
• Experience troubleshooting wireless networks and Wireless Access Points (WAPs)
• Must be willing to work a variety of shifts, including holidays as scheduled. This is a 24/7/365 NOC environment.
• Shall possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
• Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments.
• Familiarity with the following technologies: Active Directory, Windows, ServiceNow, Network Monitoring Systems (solarwinds), Cisco Prime, LAN/WAN control protocols.

EDUCATION AND EXPERIENCE

The following are the education and experience required for this position:

• 4 - 9 years of experience and bachelor's degree
• Experience as a remote worker demonstrating time management and self discipline with cultural change management and Agile mindset.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.