IT Network Architect / Advisor

Network Technical Advisor

• 6 month contract to hire
• 100% remote
• Fortinet -NGFW- Product Knowledge is a MUST HAVE
• Client is a well known IT Service provider. This role will be supporting one of their Top clients ( Fintech/ Insurance ) and is a high visibility role engaging with C level leadership at the client

JOB DESCRIPTION

Reporting to the Global Operations organization, you will be part of the Technical Advisor team. As a Technical Advisor you will be the point of contact and technical resource for the client. You will have a broad technical knowledge with a specific emphasis on network architecture across datacenter, and cloud. You will provide leadership and technical governance of aspects of the current and potential future state of services . You will be responsible for promoting open communication within the team, with other departments, and with the client while demonstrating sound judgment necessary in performing all the duties of a technical advisor.

EXPERIENCE

• 10 years of experience within a highly complex environment
• Experience in Client facing or Service Delivery roles
• Experience in a managed services environment a plus

TECHNICAL SKILLS

• Expert knowledge in network architecture across datacenter environments.
• Expert knowledge on Fortinet suite of products. Including NGFW, SD-WAN, Client VPN, and VPN Tunnel features will be critical for this role.
• Expert knowledge in multiple Network and Security hardware and software vendors. Cisco (Catalyst, Nexus. ASR/ISR, ACI), F5, NSX, Palo Alto, Checkpoint is also desirable.
• Extensive knowledge of Network diagnostics, protocols, and disciplines, EIGRP, BGP, eBGP, SNMP, VPN, SSH, and MPLS technologies.
• Mastery of TCP/IP protocol communications, addressing & subnetting.
• Knowledge of datacenter technology using on-prem methods sufficient to coordinate with other teams including facilities, OS, hardware, storage, backup, etc required.
• Proficient in Microsoft Office products for creating presentations, diagrams, and communicating technical details and concepts
• Knowledge of ITIL Framework

Nice to have

• Cloud Networking knowledge in Google Cloud Platform, Amazon AWS, and Microsoft Azure
• Knowledge in network automation using CI/CD toolsets such as Terraform, Ansible, Rundeck, and others.
• Working foundational technical knowledge in multiple areas including basic networking, Windows OS, Linux OS (Redhat or Redhat based),
• Knowledge of CI/CD toolsets including Terraform, Jenkins, GitHub, Ansible, Chef, and Salt.
• Knowledge with scripting tools like Bash, PowerShell, Perl, Python, etc
• Knowledge of container technologies such as Docker and Kubernetes is
• Knowledge of infrastructure, application, and synthetic monitoring products, such as BMC, Datadog, New Relic, and Splunk
• Experience in an environment with Service Now ITSM, and ITOM is a huge plus.

KEY RESPONSIBILITIES

• Provide technical thought leadership and technical governance
• Partner with leadership, client account team, and client to identify and capture operational risks, insights, and improvements.
• Assists in service/process development and execution of improvement plans.
• Partners with solution architects to review and develop client solutions
• Maintain highly effective coordination and communication with the client and internal stake holders as needed.
• Drive process improvements and bring operational efficiencies partnering with automation teams as appropriate
• Develop and implement Network designs based on client requirements, and associated high-level and low-level documents
• Mentor and develop global team members in both technology and customer support
• Partner with global team on ITSM functions

1. Define process, and act as escalation for Incident and Request management
2. Review Complex changes, create standardized change templates
3. Conduct proactive and reactive problem management including leadership over root cause analysis and reduction of repeat incidents
4. Maintain general service health for all network services
5. CMDB Inventory Accuracy
6. Operational Hygiene
7. Leverage SRE practices
8. Review and consistent enhancement of documentation
9. Optimize for service availability and uptime of customer services
10. Manage to audit compliance requirements

GENERAL SKILLS

• Exceptional interpersonal, verbal, and written communication skills
• Exceptional Customer Service
• Development and enhancement of documentation related to technology and process
• Proficiency on interacting the technology vendors
• Strong collaboration and teamwork skills
• Understand a large-scale 24x7 mission critical production environment
• Strong problem solving and analytical skills
• Proactive and self-motivated to take ownership move projects and actions forward with minimal oversight
• Demonstrated ability to lead calls with many participating stakeholders including leadership and drive to a desired outcome
• Effective interaction with a variety of technical SMEs in technical disciplines to achieve deserved outcomes

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.