IT Network Architect / Advisor
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Network Technical Advisor
- 6 month contract to hire
- 100% remote
- Fortinet -NGFW- Product Knowledge is a MUST HAVE
- Client is a well known IT Service provider. This role will be supporting one of their Top clients ( Fintech/ Insurance ) and is a high visibility role engaging with C level leadership at the client
JOB DESCRIPTION
Reporting to the Global Operations organization, you will be part of the Technical Advisor team. As a Technical Advisor you will be the point of contact and technical resource for the client. You will have a broad technical knowledge with a specific emphasis on network architecture across datacenter, and cloud. You will provide leadership and technical governance of aspects of the current and potential future state of services . You will be responsible for promoting open communication within the team, with other departments, and with the client while demonstrating sound judgment necessary in performing all the duties of a technical advisor.
EXPERIENCE
- 10 years of experience within a highly complex environment
- Experience in Client facing or Service Delivery roles
- Experience in a managed services environment a plus
TECHNICAL SKILLS
- Expert knowledge in network architecture across datacenter environments.
- Expert knowledge on Fortinet suite of products. Including NGFW, SD-WAN, Client VPN, and VPN Tunnel features will be critical for this role.
- Expert knowledge in multiple Network and Security hardware and software vendors. Cisco (Catalyst, Nexus. ASR/ISR, ACI), F5, NSX, Palo Alto, Checkpoint is also desirable.
- Extensive knowledge of Network diagnostics, protocols, and disciplines, EIGRP, BGP, eBGP, SNMP, VPN, SSH, and MPLS technologies.
- Mastery of TCP/IP protocol communications, addressing & subnetting.
- Knowledge of datacenter technology using on-prem methods sufficient to coordinate with other teams including facilities, OS, hardware, storage, backup, etc required.
- Proficient in Microsoft Office products for creating presentations, diagrams, and communicating technical details and concepts
- Knowledge of ITIL Framework
Nice to have
- Cloud Networking knowledge in Google Cloud Platform, Amazon AWS, and Microsoft Azure
- Knowledge in network automation using CI/CD toolsets such as Terraform, Ansible, Rundeck, and others.
- Working foundational technical knowledge in multiple areas including basic networking, Windows OS, Linux OS (Redhat or Redhat based),
- Knowledge of CI/CD toolsets including Terraform, Jenkins, GitHub, Ansible, Chef, and Salt.
- Knowledge with scripting tools like Bash, PowerShell, Perl, Python, etc
- Knowledge of container technologies such as Docker and Kubernetes is
- Knowledge of infrastructure, application, and synthetic monitoring products, such as BMC, Datadog, New Relic, and Splunk
- Experience in an environment with Service Now ITSM, and ITOM is a huge plus.
KEY RESPONSIBILITIES
- Provide technical thought leadership and technical governance
- Partner with leadership, client account team, and client to identify and capture operational risks, insights, and improvements.
- Assists in service/process development and execution of improvement plans.
- Partners with solution architects to review and develop client solutions
- Maintain highly effective coordination and communication with the client and internal stake holders as needed.
- Drive process improvements and bring operational efficiencies partnering with automation teams as appropriate
- Develop and implement Network designs based on client requirements, and associated high-level and low-level documents
- Mentor and develop global team members in both technology and customer support
- Partner with global team on ITSM functions
- Define process, and act as escalation for Incident and Request management
- Review Complex changes, create standardized change templates
- Conduct proactive and reactive problem management including leadership over root cause analysis and reduction of repeat incidents
- Maintain general service health for all network services
- CMDB Inventory Accuracy
- Operational Hygiene
- Leverage SRE practices
- Review and consistent enhancement of documentation
- Optimize for service availability and uptime of customer services
- Manage to audit compliance requirements
GENERAL SKILLS
- Exceptional interpersonal, verbal, and written communication skills
- Exceptional Customer Service
- Development and enhancement of documentation related to technology and process
- Proficiency on interacting the technology vendors
- Strong collaboration and teamwork skills
- Understand a large-scale 24x7 mission critical production environment
- Strong problem solving and analytical skills
- Proactive and self-motivated to take ownership move projects and actions forward with minimal oversight
- Demonstrated ability to lead calls with many participating stakeholders including leadership and drive to a desired outcome
- Effective interaction with a variety of technical SMEs in technical disciplines to achieve deserved outcomes