Help Desk Support Analyst

Role Overview:
The Help Desk Support Analyst will handle technical support requests for internal employees. Responsibilities include documenting requests, following up on open tickets until resolved, and assisting with various IT tasks and projects.
This is a full-time, onsite position at the Fond du Lac corporate office.
Key Responsibilities:

• Deliver excellent customer service by resolving issues within established SLAs.
• Respond to calls, emails, and walk-up incidents promptly, escalating when necessary.
• Document and track resolutions for all support requests.
• Install, repair, upgrade, and troubleshoot technical equipment, including imaging PCs.
• Configure, modify, and update user access to both on-premises and cloud systems.
• Track assets across multiple inventory systems.
• Manage the MDM for all Apple iOS mobile devices.
• Assist with project work.
• Perform other help desk duties as assigned.

Skills & Qualifications:

• 2 or more years of experience troubleshooting hardware and software in a corporate environment.
• Knowledge of Microsoft Operating Systems and Office Suite.
• Familiarity with iOS for mobile device management.
• Experience managing and supporting cloud-based technologies.

Benefits:
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.