Business Analyst

Role: Business Analyst 5

Location: Lansing, MI Hybrid

Duration: 12 Months

Interview: Phone/Skype + F2F

Business Analyst 5

- Interviews: 1st round interviews will be held via MS Teams. There is potential a 2nd round interview could be held in-person, so please make sure your candidate is available to come onsite for an interview if requested.

- Position location: Lansing, MI. Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week.

- Local candidates (strongly preferred) or non-local (must be willing to relocate at their own expense from acceptance with no delays & follow the onsite/hybrid schedule)

Top Skills & Years of Experience Required:

- Strong interpersonal skills

- Strong knowledge of an enterprise-wide network

- Ability to communicate with managers and customers/clients

- Candidates should be able to effectively utilize time

- Candidates should be extremely organized

- Clear and concise communication skills required.

Short Description:

Receive, process, present data, and information regarding our weekly Service Requests (Infrastructure Service Requests). Responsible for gathering business and technical requirements during the client kick off meetings. Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services, such as, WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video. Manage multiple projects based on Agency assignments.

Complete Description:

• Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business processes and determine best process and IT solution integration.
• Ability to obtain and report business and technical requirements
• Facilitate review sessions to discuss projects
• Excellent customer and communication service skills
• Work with multiple network platforms, such as, WAN, MLAN, WLAN, Security, Voice, and Videoconferencing
• Disseminate information effectively to all technical teams, customers, and technical managers
• Understand a large (enterprise) and complex network environment

Skills, Experience and Education:

• Bachelor s Degree, Required
• Organization and Prioritization skills are Mandatory
• Communication and Interpersonal skills are Mandatory
• Previous experience working with multiple agencies and/or vendors and/or departments in an enterprise environment are Required
• Minimum 1-3 years experience with Clarity is Preferred
• Minimum 3-5 years experience with Microsoft Project and Excel is Required
• Minimum 2-3 years experience with DevOPs is Preferred
• Minimum 3-5 years experience with Remedy/Helix is Required
• Minimum 3-5 years working within a Telecommunications environment is Required
• Minimum 3-5 years experience in a large Enterprise setting is Required
• Minimum 3-5 years work experience with multiple network platforms is Required
• Minimum 3-5 years working with multiple network lines of service is Required
• Minimum 5+ years dealing with customers is Required

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.