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Jobs or company...

Telecom Business Analyst

Salary undisclosed

Apply on

Dice

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Job ID: MI-135502

Hybrid/Local Telecom BA with Clarity, MS Project, DevOPs, Remedy/Helix, Telecommunication, networking, WAN/WLAN/MLAN, Contact/Call Center, Voice, Videoconferencing experience

Location: Lansing, MI (DTMB)
Duration: 12 Months

Skills:
Skills, Experience and Education:
Bachelor s Degree, Required
Organization and Prioritization skills are Mandatory
Communication and Interpersonal skills are Mandatory
Previous experience working with multiple agencies and/or vendors and/or departments in an enterprise environment
are Required
Minimum 1-3 years experience with Clarity is Preferred
Minimum 3-5 years experience with Microsoft Project and Excel is Required
Minimum 2-3 years experience with DevOPs is Preferred
Minimum 3-5 years experience with Remedy/Helix is Required
Minimum 3-5 years working within a Telecommunications environment is Required
Minimum 3-5 years experience in a large Enterprise setting is Required
Minimum 3-5 years work experience with multiple network platforms is Required
Minimum 3-5 years working with multiple network lines of service is Required
Minimum 5+ years dealing with customers is Required

Position Title: Business Analyst 5
Short Description: Receive, process, present data, and information regarding our weekly Service Requests
(Infrastructure Service Requests). Responsible for gathering business and technical requirements during the client kick
off meetings. Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all
Telecommunication services, such as, WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video.
Manage multiple projects based on Agency assignments.

Complete Description:
Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business
processes and determine best process and IT solution integration.
Ability to obtain and report business and technical requirements
Facilitate review sessions to discuss projects
Excellent customer and communication service skills
Work with multiple network platforms, such as, WAN, MLAN, WLAN, Security, Voice, and Videoconferencing
Disseminate information effectively to all technical teams, customers, and technical managers
Understand a large (enterprise) and complex network environment.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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