Credit and Collections Specialist

Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We're experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies' full potential.

We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy.

Cordance is looking for a Credit and Collections Specialist to join our finance team! They will be responsible for specific business unit collection efforts for the company's consolidated accounts receivable. This role drives the organization's collection objectives, ensuring timely payments and resolving billing issues. The ideal candidate will possess excellent communication and negotiation skills, a strong ability to resolve customer disputes, and the capability to multitask in a dynamic, fast-paced environment.

This is a fully remote role, all candidates must reside in the US with work authorization

Responsibilities:

• Oversee the company's accounts receivable and collections across multiple business units both domestically and internationally
• Initiate collection efforts on past-due accounts through phone calls and emails, with a goal of consistently reducing past due accounts, maximizing cash collections, and minimizing bad debt expenses
• Manage the reminder process for customers with outstanding balances
• Assist with processing customer payments, as needed
• Research and document customer complaints and disputes and seek management approval for credits or refunds when appropriate
• Review payments to identify and resolve cash application discrepancies
• Collaborate with business units to review overdue accounts monthly, providing recommendations and assistance on collections
• Provide insights to management on delinquency trends, collectability, and contract cancellations that may impact financial performance
• Suggest process improvements to streamline internal functions, with a focus on reducing overdue accounts, delinquencies, improving early cancellation recoveries, and minimizing bad debt
• Document all processes and procedures related to collections
• Complete vendor forms as required
• Respond to customer inquiries regarding accounts receivable issues via email
• Participate in other critical projects upon request and audit requests
• Address and resolve ad hoc collection issues as they arise, escalating to management when necessary
• Reporting responsibilities could include month end reconciliations, accounts receivable aging, and bad debt monitoring
  
  

Qualifications:

• 5 years plus of experience in collections, working with collection agencies and customers
• In-depth knowledge of credit reporting regulations and practices
• Strong communication, negotiation, and influencing skills for securing timely payments
• Expertise in collection practices
• Proficiency in Excel, Microsoft Office, and PC skills
• Ability to quickly assess detailed data and make sound decisions
• Capable of working efficiently under tight deadlines and handling high volumes of work
  
  

Preferred Qualifications

• Bachelor's degree in Finance, Business, Accounting, or a related field, preferred
• Experience in B2B collections
• Knowledge of credit risk analysis and financial statements
• Familiarity with Netsuite and collection software tools
  
  

Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies.

Why Join Us?

At Cordance, we believe in taking care of our team members. When you join us, you'll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

• Health and Wellness:
• Comprehensive Health Coverage: Coverage begins on your first day of employment.
• Retirement Savings:
• 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You're eligible the first of the month after 90 days and immediately vested.
• RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You're eligible the first of the month after 90 days and immediately vested.
• Paid Time Off:
• Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.
• Parental Leave:
• 12 weeks paid leave for all employees.
• Remote Work Support:
• Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.
• Holidays:
• Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.
  

Join us and be part of a company that values your contributions and well-being from day one!

EEOC & ADA Statement:

Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws.

Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Final candidate must be able to pass a background check.

To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/