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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Level II Technician

Salary undisclosed

Apply on

Dice

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Job Description

Job Description
General Description

The Level II System Engineer will report to the Office Administrator and Technical Director. The Level II System Engineer will work on service tickets assigned by the Service Coordinator.

  • Work will be done remotely or onsite supporting desktops and user issues via phone, email and remote access tools
  • All work must be documented upon completion of task
  • Help Desk Technician must also assist in maintaining customer network documentation
  • Alert Service Coordinator and Service Manager as appropriate for escalation and emergency service
  • Follow company procedures for documenting time and service
  • Communicate with clients as needed to resolve support issues
  • Participate in meetings
  • Relay client requests for purchase of additional services or equipment to Service Coordinator or Purchasing coordinator as directed
  • Always maintain positive client relations, reporting any potential client dissatisfaction to the Service Coordinator
work experience requirements / SKILLS / QUALIFICATIONS
  • Ability to pass test demonstrating strong written and verbal communications skills
  • Two-year degree in computer related discipline or equivalent IT support experience
  • Ability to pass vocabulary test on current business hardware, software and mobile devices
  • Ability to work as scheduled sitting, using a keyboard, and speaking on the phone
  • IT-related certifications a plus
  • Minimum 3 years direct helpdesk experience is required
Essential Duties

Work on assigned Service Tickets

75%

Client Communications

20%

Other duties as assigned including Meetings and Training

5%

Measurements of Accountability

  • Works 100%of assigned Service Tickets properly in accordance with company policies and procedures
  • 100% of unresolved Service Tickets are escalated and reported to Service Coordinator
  • Customer satisfaction greater than 95% per survey responses
  • 100% compliance with Time Entry and other documentation requirements
  • Achieves or makes substantial progress towards other goals as assigned

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or veteran's status.

Applicants with a disability or a disabled veteran may request a reasonable accommodation if he/she is unable or limited in his/her ability to access job openings or apply for a job on our website as a result of his/her disability. The applicant may request reasonable accommodations by contacting us at 317-661-1740.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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