Chief Administrative Officer

Full Time, onsite
Human Capital Partners
Maplewood, United States of America

Salary undisclosed

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COMPANY OVERVIEW:

This undisclosed company is driven by a mission to provide access to quality care for people on public programs and the uninsured.

The organization is actively growing developing new clinics and expanding the workforce in both the metro area and throughout Minnesota. The Chief Administrative Officer will work closely with and report to the CEO. As a key leader within the Executive Leadership Team (ELT) he/she will lead all strategic and tactical human capital initiatives ensuring the company engages, develops, and retains the best possible talent and achieves the highest possible business results through a fully engaged workforce. This person will also lead employee and patient communications, patient scheduling operations and systems, and Human Resource Information Systems. As a member of the ELT peers include Chief Operations Officer, Chief Financial Officer and Dental Director.

POSITION DESCRIPTION:

The CAO will be viewed as a champion of positive culture development initiatives and provide strong thought leadership throughout the organization. He/she will be called upon to regularly present to employees and to various other groups to represent the company in a professional manner and is counted on to maintain utmost confidentiality and professionalism in all business matters.

This will be accomplished by providing strategic and hands-on leadership in the following areas: human resources strategy development and execution, organizational planning, call center operations management, patient scheduling, employee relations and engagement, recruitment and selection, HRIS, training and organizational development, performance management, employee health and safety services, employee benefits, compensation and reward systems, and employee and patient communications. The individual will also develop initiatives that reinforce a strong customer focus, results orientation, and individual and group productivity and job satisfaction.

SPECIFIC RESPONSIBILITIES:

Actively participate as a member of the ELT of the organization: provide strategic thinking and tactical insights related to Human Resources, patient scheduling operations and systems, employee and patient communications, payroll and human resources information systems and broader business issues to enhance the decision-making capabilities of this team.
Serve as a trusted advisor and business partner to the CEO and the ELT.
Build and lead excellent human resources, communications and call center organizations capable of supporting growth while maintaining high quality service to all internal and external customers. Consistently bring new and creative approaches to all elements of the disciplines, leveraging the strength within the organization.
Cultivate a working climate that encourages self-motivation, participation, development, continuous improvement, and teamwork.
Drive clear communications. Develop and evolve the company’s employment brand. Lead internal employee communications strategy and messaging.
Direct the performance management system to ensure timely performance appraisals and career development plans. Lead work force planning, including diversity needs and organization development.
Design, recommend and administer compensation programs for all management and employee groups to ensure internal equity and external competitiveness. This will involve job analysis and evaluation, salary policy and procedure development, and effective salary program maintenance and communications.
Design strategies for an overall recruitment, selection and placement process that achieves excellent standards for quality, cost effectiveness, timeliness, and equal employment/affirmative action.
Oversee the enhancement and maintenance of the HRIS system so it provides strong efficiencies in payroll and headcount management to support growth.
Supervise the maintenance of competitive employee benefit programs that fit the needs of employees while reflecting the company’s philosophy.
Advise and guide managers on a broad range of legal issues, including EEO, state and federal wage and hour laws, fair employment, OSHA, unemployment, and workers compensation and recommend appropriate solutions.

QUALIFICATIONS & BACKGROUND REQUIRED

A minimum of 15 years HR leadership experience
A minimum of 5 years of experience in the Healthcare or Healthcare Services Industry
Solid foundational understanding of HR, communications and call center best practices from leading healthcare organizations
Experience recruiting and hiring professional medical staff including dentists, dental assistants, professional corporate staff, call center professionals and other roles.
Broad exposure and well-rounded experience in building and leading human resources, communications, customer service and operations teams in all fundamental disciplines including strategic planning, best practices of streamlining HRIS operation systems and processes, implementing HR processes, utilizing enterprise HR analytics that drive efficiencies and data driven decision making processes.
A highly sought after respected and trusted advisor that is counted on to maintain confidentiality and professional integrity while bringing deep knowledge of HR strategies and best practices that drive employee engagement.
Minimal travel required in the State of Minnesota only.
A highly confident leader when interacting with all employee groups and externally with customers and professional associations and organizations in the human capital community.
The position requires an individual who is a consummate professional and proven leader. He or she will display interpersonal and communication skills indicative of the ability to articulate ideas, influence people and lead a high-performing staff.
The CAO will have strong teaching abilities in performance management, strategic talent development, organization design and compensation and benefit plans. The ability to coordinate and focus teams, develop, and execute plans, and develop a high-performance culture that delivers high quality and customer service excellence for customers will be essential.
The CAO will build and perpetuate a corporate culture that fosters excellent employee and customer satisfaction, leadership development, innovation, teamwork, quality, and continuous improvement.
In addition to a good working knowledge of the full range of human resources, call center and scheduling functions, the successful candidate will be a big picture thinker, anticipatory and results orientated. A keen ability to recognize and respond to the needs of internal constituents and external customers is essential.