System Network Administrator
Salary undisclosed
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Position Overview:
The Systems Administrator will be responsible for further developing and enhancing the use of monitoring applications which includes WAN/LAN, applications and server monitoring, reporting, and alerting.
Position Description:
- Enterprise monitoring solutions: monitoring for the infrastructure (network pieces, server pieces, inefficiencies from hardware, etc.) monitoring applications to set all this up.
- Focused Administration of SolarWinds and associated modules, or any other monitoring platform
- Identify monitoring and alerting gaps and/or optimizations
- Develop, support, and manage alert definitions, reports, and dashboard views
- Review and manage service requests submitted through Service Now for monitoring/alerting
- Review all existing Runbooks every 6 months and meet with technical and business teams to review Runbooks and make recommendations and appropriate adjustments to existing Runbooks
- Review alerts, do triage and connect to server teams
- Create “how-to” documentation to be used by the Network Operations Center
- Assist in developing other enterprise Monitoring solutions. AppDynamics, PagerDuty, Splunk ITSI
- Keep up to date on current technologies, industry news, systems compliance requirements, standards, and industry trends
Qualifications:
- Must have SolarWinds experience
- AppDynamics, PagerDuty, Splunk a plus
- Help desk or other support experience
- Excellent customer satisfaction acumen
- Basic understanding of application settings and administration
- Excellent communication skills, both verbal and written
- Strong attention to detail
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