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System Network Administrator

Salary undisclosed

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Position Overview:

The Systems Administrator will be responsible for further developing and enhancing the use of monitoring applications which includes WAN/LAN, applications and server monitoring, reporting, and alerting.

Position Description:

  • Enterprise monitoring solutions: monitoring for the infrastructure (network pieces, server pieces, inefficiencies from hardware, etc.) monitoring applications to set all this up.
  • Focused Administration of SolarWinds and associated modules, or any other monitoring platform
  • Identify monitoring and alerting gaps and/or optimizations
  • Develop, support, and manage alert definitions, reports, and dashboard views
  • Review and manage service requests submitted through Service Now for monitoring/alerting
  • Review all existing Runbooks every 6 months and meet with technical and business teams to review Runbooks and make recommendations and appropriate adjustments to existing Runbooks
  • Review alerts, do triage and connect to server teams
  • Create “how-to” documentation to be used by the Network Operations Center
  • Assist in developing other enterprise Monitoring solutions. AppDynamics, PagerDuty, Splunk ITSI
  • Keep up to date on current technologies, industry news, systems compliance requirements, standards, and industry trends

Qualifications:

  • Must have SolarWinds experience
  • AppDynamics, PagerDuty, Splunk a plus
  • Help desk or other support experience
  • Excellent customer satisfaction acumen
  • Basic understanding of application settings and administration
  • Excellent communication skills, both verbal and written
  • Strong attention to detail