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Help Desk Specialist

Salary undisclosed

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Title: Technical Customer Support Representative

Location: Philadelphia, PA - REMOTE

Duration: 12+ Months Contract role

Client: Cigna

Pay Rate: $18.00 - $21.00/Hour on W2

Job description:

Summary:

  • This is a temporary position through one of the world's leading global health insurance companies
  • Job Title: Technical Customer Support Representative - 33757610

Job Description:

  • Delivers straightforward administrative and/or other basic business services in IT Support. Provides guidance and assistance on standard client questions, problems or malfunctions of specific systems applications, hardware and software installed or maintained by IT.
  • Responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems. Records inquiries, repair and service requests, resolves, or directs requests to appropriate technical area or vendor.
  • Escalates to or consults with senior staff when solution is unclear. Issues tend to be routine in nature. Good knowledge and understanding of IT Customer Support and business/operating processes and procedures. Works to clearly defined procedures under close supervision.
  • Skills
  • Technical proficiency in desktop computing.’
  • Aptitude for, and interest in, learning new technologies.
  • Understands customer's issue and demonstrates real concern.
  • Responds quickly and resolves problems related to technology usage.
  • Communicates clearly.
  • Establishes credibility quickly by following up and taking initiative.
  • Probes and uncovers customer's underlying issues.

Note:

  • Must be able to work in EST SHIFT Hours 9 AM TO 5 PM EST.

Pay Rate & Benefits:

  • Hourly Pay Rate Range (dependent on location, experience, expectation).
  • This is the pay range that Magnit reasonably expects to pay for this position: $18/hour-20/hour on W2.
  • Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)

QUALIFICATION/ LICENSURE :

  • Work Authorization : Green Card, US Citizen
  • Preferred years of experience : 3+ Years
  • Travel Required : No travel required
  • Shift timings: Not specified