Help Desk Specialist
Salary undisclosed
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Title: Technical Customer Support Representative
Location: Philadelphia, PA - REMOTE
Duration: 12+ Months Contract role
Client: Cigna
Pay Rate: $18.00 - $21.00/Hour on W2
Job description:
Summary:
- This is a temporary position through one of the world's leading global health insurance companies
- Job Title: Technical Customer Support Representative - 33757610
Job Description:
- Delivers straightforward administrative and/or other basic business services in IT Support. Provides guidance and assistance on standard client questions, problems or malfunctions of specific systems applications, hardware and software installed or maintained by IT.
- Responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems. Records inquiries, repair and service requests, resolves, or directs requests to appropriate technical area or vendor.
- Escalates to or consults with senior staff when solution is unclear. Issues tend to be routine in nature. Good knowledge and understanding of IT Customer Support and business/operating processes and procedures. Works to clearly defined procedures under close supervision.
- Skills
- Technical proficiency in desktop computing.’
- Aptitude for, and interest in, learning new technologies.
- Understands customer's issue and demonstrates real concern.
- Responds quickly and resolves problems related to technology usage.
- Communicates clearly.
- Establishes credibility quickly by following up and taking initiative.
- Probes and uncovers customer's underlying issues.
Note:
- Must be able to work in EST SHIFT Hours 9 AM TO 5 PM EST.
Pay Rate & Benefits:
- Hourly Pay Rate Range (dependent on location, experience, expectation).
- This is the pay range that Magnit reasonably expects to pay for this position: $18/hour-20/hour on W2.
- Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)
QUALIFICATION/ LICENSURE :
- Work Authorization : Green Card, US Citizen
- Preferred years of experience : 3+ Years
- Travel Required : No travel required
- Shift timings: Not specified
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