IT Specialist

Title: IT Specialist II
Duration: 12-month contract to start, extensions likely beyond 12 months
Location: Miami Beach, 100% on-site

The IT Specialist II provides front-line support and training for end-users encountering troubles with technology. This advanced technical work is responsible for the repair and support of computer systems including desktop/laptops, mobile devices, peripherals, and related technologies. This position is responsible for servicing and supporting technology solutions in accordance with the Information Technology policies, procedures, and security while using approved tools and methodologies. The position is responsible for the day-to-day planning, coordination, implementation, maintenance, and operation computer systems and related technologies. All Information Technology staff may need to be available for a rotating "on call” status and schedule. Some after-hours, weekends, and holiday work may be required and will be compensated.
The duties listed for this position are intended only as illustrations of the various types of work that may be performed, additional or modified as assigned. The duties and responsibilities may vary as the needs of the department change.
Illustrative Examples of Essential Duties

• Conducts advanced technical work and analysis of end user devices in a centralized management information systems operation and assists in the configuration, receipt and installation of new computer hardware and software.
• Manages and maintains desktop, laptop, and mobile device inventory and manages support for warranty repairs.
• Records trouble tickets using the help desk system and tracks other work in IT designated systems, provide follow-up support until problems are resolved, and maintain IT SLAs for service and support.
• Identifies problems and defines their solutions in a fast paced, dynamic environment.
• Provides consistent system-wide updates and security enhancements to users as defined by Information Technology strategy and procedures.
• Provides computer technical services for assigned departments and will only work on the IT equipment that is approved.
• Help Desk-related requests, providing support to end-users on a variety of technology issues. Identifies, researches, and resolves complex technical problems. Responds to help desk ticketing system, telephone calls, e-mail, and personnel requests for IT support.
• Computer and peripheral deployment and support of workstations and mobile devices; multifunction copiers and printers; multimedia projectors and TVs, and all other miscellaneous hardware supported by the IT Department.
• Conducts training, as appropriate, for users on the proper use of network workstations and personal computers including system and network software.
• Must work in harmony with others and have good skills, including the ability to establish and maintain effective working relationships with fellow staff, departmental administration, and management.
• Meets all job safety requirements and all applicable OSHA safety standards that pertain to essential functions.
• Demonstrates regular and predictable attendance.
• Performs other related duties as assigned.
• Minimum Requirements
• Graduation from an accredited college or university with a bachelor's degree in computer science, Management Information Systems, Mathematics, or a closely related field.
• 4 - 5 years full time experience in a role that demonstrates strong customer service and technical capabilities.
• Additional related experience and/or current technical certifications may substitute for education on a year-for-year basis. Additional requirements are as follows:
• Excellent technical knowledge of network and PC hardware, including but not limited to hard drives, network cards, video cards, motherboards, memory, wireless devices, and basic networking.
• Hands-on hardware troubleshooting experience.
• Working technical knowledge of current network protocols, operating systems, and standards, including TCP/IP, DNS, and DHCP.
• Ability to operate tools, components, and peripheral accessories such as printers, scanners, and network diagnostic tools.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Ability to conduct research into PC issues and products using as required.
• Effective interpersonal skills and relationship-building skills.
• Strong written and oral communication skills.
• Ability to present ideas in user-friendly language.
• Understanding of the organization's goals and objectives.
• Self-motivated and directed.
• Keen attention to detail.
• Exceptional analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Strong customer-service orientation.

• On-call availability is required on an as needed basis. It may be necessary for collaborative efforts to be performed in conjunction with a system or network administrator, application developers, data and analytics staff, the cyber security team, or project managers after hours or on weekends. In some cases, little or no advanced notice may be given based on criticality.
• The work environment and noise level are typical of those encountered in a small office setting.

• Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of all city ethics and conflicts of interest policies. Strong understanding of ethical behavior is required.
• Ability to maintain regular and punctual attendance.
  

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• …and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities