Senior OCM Consultant

Senior OCM Consultant

Location: Memphis, Tennessee - 100% onsite

Duration: 12 Months

Responsibilities

• Develop the OCM plan and work with PMO to integrate with master project plan.
• Track and report project status, risks, and issues.
• Provide clear reference to service ownership, accountability, roles and/or responsibilities.
• Present a clear, concise, and measurable description of service provision to the department/project.
• Match perceptions of expected service provision with actual service support and delivery.
• Analyze and refine schedules and workflows for resource allocation, and OCM project planning.
• Develop a change management strategy and plan to drive employee adoption
• Identify and assess situational influences and impacts to the organization(s)
• Build a change sponsorship roadmap to empower effective leader(s) of change
• Align key stakeholders and drive cross-functional collaboration across departments
• Anticipate and manage employee resistance
• Prepare Managers and Supervisors to coach and lead their people through the new Safety Culture
• Develop, coordinate, and execute communication plans
• Identify training needs and ensure complete and timely delivery
• Develop change metrics and KPIs to sustain changes
• Provide monthly reporting on plans and status of OCM efforts, such as:
• Status reporting on OCM deliverables and milestones in support of project
• Weekly updates with Primary Sponsor and Program Manager
• Updates and ad-hoc reporting, at the request of the Primary Sponsor and Program Manager
• The OCM deliverables developed for the client will be refined each week as reflected in the status report and tracked on the OCM Status Report.

Required

• Bachelor s degree in business, Human Performance, or Communication (Required)
• Prosci Certification (Required)
• 7+ years proven business experience including developing/implementing change management activities
• Project Change Mgmt. and/or Change Team: 10+ years (Required)
• Developing & leading Organizational Readiness: 10+ years (Required)
• Conducting/Mitigating Change Impact Assessments: 10+ years (Required)
• Enterprise Change management: 10+ years (Required)
• Leading Change Projects, i.e., People, Process or Technology: 10+ years (Required)
• Lead Change management effort to include execution of key activities and deliverables
• Experience in Change Management Strategy
• Experience in Stakeholder Identification & Engagement Plan
• Experience in Change Impact Assessment & Mitigation
• Experience in Developing Organizational Readiness
• Experience with Change Management working with Systems, Process and Process Change
• Able to address Measurement & Sustainability
• Develop and execute project measurement programs including business readiness and roll out assessments
• Support the development of future-state processes by ensuring that user roles, responsibilities and performance measures align with projected benefits
• Support the identification and analysis of the impact of changes in the business process; raise issues and considerations to cross-functional teams
• Understand impacts and dependencies of other projects and initiatives in the company; partner with external teams to ensure alignment
• Produce communication materials including e-mails, PowerPoint presentations, voicemails, and printed media
• Prepare leadership for communication and training event facilitation
• Assist in defining end-user acceptance testing
• Identify business readiness criteria and assist in defining the readiness process
• Identify training requirements and assist in the development of training curriculum

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