IT Service Management (ITSM) - Change Management Specialist

Job Title: IT Service Management (ITSM) - Change Management Specialist

• Location: Waukegan, Illinois
• Duration /Term: Long Term Contract
• Open to: C2C (Corp-to-Corp) Candidates

Roles & Responsibilities:

• Audit implemented changes to ensure compliance with established policies, with a primary focus on high- and medium-risk changes, particularly in manufacturing locations.
• Conduct audits on proposed changes, including pre-CAB reviews and documentation assessments.
• Lead regular investigations to identify and address unauthorized changes.
• Perform data analysis to identify issues caused by changes and develop insights for continuous improvement.
• Report on change metrics to AbbVie stakeholders and other business units, providing actionable information for decision-making.
• Manage the failed change process, ensuring root cause analysis and corrective actions are taken.
• Oversee the re-certification of standard changes on an annual basis.
• Manage the year-end change exemption process to ensure compliance during critical periods.
• Train the Change Management staff in formal methods for assessing the risks and impacts of proposed changes, including the creation of templates for improved evaluation.
• Oversee the management of change-related knowledge articles as needed.
• Facilitate the CAB process, including scheduling and managing CAB meetings.
• Verify the completion of thorough pre-production testing for proposed changes.
• Identify repetitive, low-risk changes and work towards standardizing them as Standard Changes.
• Periodically analyze urgent (Emergency), expedited, and latent changes to investigate potential misuse of these categories.

Experience & Qualifications:

• Expertise in IT Service Management (ITSM) and Change Management processes.
• Experience with auditing and compliance within a change management framework.
• Strong data analysis and reporting skills, with the ability to present metrics and findings to stakeholders.
• Experience in managing CAB meetings, conducting pre-CAB reviews, and working with cross-functional teams.
• Proven ability to train and mentor staff in change assessment and risk evaluation.
• Strong communication and organizational skills, with attention to detail in managing processes.

Key Skills :Change Management, IT Service Management (ITSM), Auditing and Compliance, Data Analysis and Reporting, Risk and Impact Assessment, CAB Management, Process Improvement and Standardization, Knowledge Management, ITSM Change Manager/Change Management Specialist/Change and Release Manager

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