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What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
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Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
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  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
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  4. Scroll down and click on JavaScript.
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Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...
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Technical Support Specialist- Entry Level

Salary undisclosed

Apply on

Dice

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Receives trouble calls (via e-mail, voice mail, and walk-up) for software, hardware, application, and/or telephony problems.

Enters call information into the ticket tracking system, documents information about the problem, and triages/endeavors to perform first contact resolution.

Performs related duties.

Responds to IT related service requests (user problems, incidents, issues, requests and queries).

Creates problem ticket by entering user and problem information into the Division's ticket tracking system (ServiceNow).

Assesses the problem; works with users to troubleshoot the nature of reported problem.

Performs Tier 1 remote troubleshooting/diagnostics on commonly used software, hardware, applications and other equipment/items used throughout the Airports Authority.

May query using the Division's frequently asked questions (FAQs) and other Division tools to assist in identifying user's problem/potential problem and solution.

May use remote access software to remotely work on the user's equipment. Documents completion or progress in ServiceNow.

Supports Deskside Operations Team with ticket response and resolution. Must understand basic hardware troubleshooting and incident-resolution for hardware and software PC-related incidents.

Operates within established Divisional IT Infrastructure Library (ITIL) service support and service delivery framework and Total Contact Ownership principles and practices. Works to deliver excellent technical/non-technical support with outstanding customer service, satisfaction, and timeliness by practicing Total Contact Ownership for all IT related issues to ensure a high degree of customer satisfaction.

Maintains currency in technical and service skills. Works to increase technical knowledge and proficiency. Pursues additional, work-related certifications.

Uses a computer and (a) modern office suite software (such as MS Office) to communicate (email), plan, schedule, word process, manipulate data (spreadsheets and databases), and perform or conduct research (Internet use); (b) enterprise system/software for time and attendance reporting, and other functions; and (c) special systems/software such as ServiceNow used in the Division for ticket tracking.

Performs other duties as assigned. Nothing in this job description restricts MWAA's right to assign or reassign duties and responsibilities to this job at any time.

Required Qualifications:

A high school diploma, a certificate of General Educational Development (GED), or an equivalent combination of education, experience, and training.

Preferred Qualifications:

Associate's Degree in Computer Science, Telecommunications, or Management Information Systems (MIS).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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