IT Professional 1-Support Services

Announcement Number: 1261113641

NEVADA LEGISLATIVE COUNSEL BUREAU

ADMINISTRATIVE DIVISION

Information Technology Services Unit

IT PROFESSIONAL I - SUPPORT SERVICES

Carson City, Nevada

Salary up to $100,098 (employee/employer paid retirement plan)

The Information Technology Services (ITS) Unit of the Legislative Counsel Bureau (LCB) is

seeking a diverse pool of qualified applicants for the position of IT Professional I - Support

Services within the Administrative Division. The LCB is embarking on a groundbreaking

modernization project to enhance its technological infrastructure and is seeking an IT Professional

I to assist in this modernization effort. The LCB is a nonpartisan, legislative service agency that

provides professional, technical and administrative support to the Nevada Legislature, which

convenes biennially in odd-numbered years for 120-day sessions and for rare special sessions

during the interim periods. The ITS Unit provides technical support to legislators, legislative staff

and the LCB. This is a full-time position located in Carson City, Nevada.

Position Description: Under the general supervision of the IT Manager - Support Services, the

IT Professional I will provide general support for hardware, software and networks to legislators,

legislative staff and the LCB both in a help-desk setting and through field services. Responsibilities

Of The IT Professional I May Include, Without Limitation

• Providing first-class customer service to legislators, legislative staff, the LCB and,
  
  

occasionally, members of the public;

• Supporting the smooth operation of technology systems during public meetings;
• Collaborating with other LCB units and divisions to provide a seamless experience for all
  
  

users;

• Routing and responding to requests for support in person or through email, ticket or chat in
  
  

a timely manner;

• Preparing documentation of work performed in the IT Service Management Tool (ITSM);
• Continuously updating and maintaining unit run books as solutions change and the
  
  

environment evolves;

• Installing, configuring, maintaining and troubleshooting client hardware such as desktops,
  
  

laptops, printers, scanners and mobile devices;

• Installing, configuring, maintaining and troubleshooting commercial off-the-shelf software
  
  

and in-house line of business (LOB) software;

• Overseeing limited administration of network, server and unified communication systems;
• Supervising entry-level IT professionals or technicians, especially during the legislative
  
  

session;

• Participating in projects within Support Services, such as hardware inventory/lifecycle
  
  

management and performing mass user onboarding/offboarding duties;

• Assisting with other initiatives and projects within the ITS Unit as necessary; and
• Performing other duties as assigned.
  
  

Minimum Qualifications: The IT Professional I will be selected with special preference given to

the candidate's training, experience and aptitude in the fields of help desk, service desk and enduser

computing services. A qualified candidate must have: (1) a high school diploma/GED; (2) a valid

driver's license; (3) at least 3 years of professional experience in information technology; or (4)

an equivalent combination of education and experience. Valid CompTIA certifications may

substitute for up to 1 year of experience.

The Ideal Candidate Will Demonstrate

• Expertise in delivering exceptional customer service to end users from diverse backgrounds
  
  

and skill levels;

• The ability to work both independently and with a team;
• Experience with troubleshooting and repairing computer hardware;
• Proven experience with managing end-user aspects of enterprise Software as a Service
  
  

(SaaS), such as Microsoft 365 or Google Apps for Enterprise, including, for example,

licensing, password resets and group permissions;

• Proficiency with the Microsoft Office suite;
• Experience with ITSM platforms, such as HaloPSA/HaloITSM, ServiceNow, N-Able,
  
  

ManageEngine, Freshdesk, Ivanti Heat, ConnectWise PSA, SysAid and Team Dynamix;

• Experience with imaging platforms, such as Microsoft Deployment Toolkit, PDQ Smart
  
  

Deploy, Acronis Snap Deploy and Symantec Ghost;

• Familiarity with Remote Monitoring and Management (RMM) platforms, such as
  
  

NinjaOne, Atera, Pulseway, SuperOps, Syncro, N-Able and Naverisk;

• Experience with remote support tools, such as Ninja Remote, ConnectWise
  
  

Control/Screenconnect, Bomgar, Splashtop, DameWare and TeamViewer;

• Knowledgeable with print management platforms, such as PrinterLogic, Printix and
  
  

PaperCut; and

• The ability to lift and move medium to large items weighing up to 50 pounds, without
  
  

assistance, employing proper safety techniques.

Salary: The annual salary for this position is based upon a Grade 36, which has a salary range of

$67,296 to $100,098 for the employee/employer-paid retirement option. An employer-paid

contribution plan is also available with a reduced salary in lieu of an employee contribution. Actual

starting salary will be based on experience.

Benefits: The benefits include the accrual of paid annual and sick leave, health insurance and

membership in the state's retirement plan. For additional information on retirement options and benefits, please visit the Public Employees' Retirement System of Nevada. For a description of the

current health, dental and vision benefits, please visit the Nevada Public Employees' Benefits

Program. Other optional benefits are also available, including a deferred compensation program.

WORKING CONDITIONS: The work is performed in a formal office environment. Overtime is required

during legislative sessions and certain other periods as necessary to meet the demands of the

Legislature. When overtime is worked, the IT Professional I may earn compensatory time that can

be taken at a later date or be paid for the overtime, consistent with the LCB Rules and Policies and

subject to budgetary limits. Occasional travel may be required between Carson City and Las Vegas,

Nevada. Such travel may be outside normal business hours.

APPLICATION PROCESS: All applicants who meet the minimum qualifications may apply by

submitting a LCB Employment Application, cover letter and current resume via email to LCBHR-

[email protected] or by mail to:

Legislative Counsel Bureau

Attn: Human Resources

401 S. Carson Street

Carson City, Nevada 89701-4747

Applications will be accepted on a rolling basis and the application period will remain open until

the position is filled. Applicants are therefore strongly encouraged to submit their applications as

soon as possible. Hiring may occur at any time during the recruitment process.

The successful candidate must undergo a background check.

The Legislative Counsel Bureau is an Equal Opportunity Employer and does not

discriminate on the basis of race, color, religion or belief, national origin or ancestry, age,

sex, sexual orientation, gender identity or expression, disability, pregnancy, domestic

partnership, political affiliation, genetic information, or compensation history, or any other

characteristic protected by applicable law. The Legislative Counsel Bureau will not tolerate

discrimination or harassment based on any of these characteristics, nor will it tolerate

unlawful retaliation. Applicants may contact [email protected] to request reasonable

accommodations to participate in the hiring process and will not be disqualified from

consideration based upon such requests.

(Revised 9/23/2024)

Closing Date/Time: Until recruitment needs are satisfied