Desktop Support Technician

Job Information

• Location: Santa Clara, Sunnyvale, or Newark, CA
• Position Type: Contract
• Duration: 4 months, with potential for extension
• Hours: 8 AM - 5 PM
• Pay Rate: $40-50 C2C/1099
• Visa Sponsorship: USC
• Start Date: October 2-10
• Openings: 4-6

If you are Interested in the role, Please answer these

Screening Questions

1. How many years of experience do you have in Windows upgrades?
2. How many years of experience do you have in Windows migration?
3. How many years of experience do you have in PC refresh?
4. How many years of experience do you have supporting:
• Windows
• Mac
• iOS
5. Is there anything else that you would like Cepheid to know about your experience? (not required)

Overview

We are seeking experienced IT Engineers to join our team in Santa Clara, Sunnyvale, or Newark, CA. The ideal candidates will have a strong background in Windows upgrades, migrations, and PC refreshes, with a focus on Windows 10-11 environments. This is a contract position with the potential for extension.

Responsibilities

• Upgrade laptops from Windows 7 or 10 to Windows 11 for walk-in users.
• Migrate data from existing laptops to new laptops.
• Validate data after migration.
• Migrate user folders or app data not backed up in OneDrive.
• Work with a team of engineers to resolve laptop migration tickets.
• Install, troubleshoot, and support Windows and Mac operating systems, Microsoft Office 365, user access management, antivirus, VPN, Bitlocker, and MFA.
• Provide IT support using best practices, models, and procedures.
• Demonstrate excellent knowledge of MS Windows 10 & 11, Mac, and iOS operating systems.
• Configure email accounts on PC and mobile devices.
• Proactively identify and suggest improvements to procedures.
• Ensure all issues are properly logged and prioritized.
• Follow up with clients to ensure their IT systems are fully functional.
• Prepare accurate and timely reports.
• Document technical knowledge in the form of notes and manuals.
• Maintain positive relationships with clients.

Requirements

• Strong communication skills (English - Verbal & Written).
• Excellent attitude towards user support.
• Minimum 3-7 years of experience in local IT support.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.