Owner Services Manager

Full Time, onsite
Timbers Company
Kiawah Island, United States of America

Salary undisclosed

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We are seeking a dynamic, driven individual to join our team as Owner Services Manager. We care for our Owners as if they are our own family. We live by the principle of “ask and consider it done.” The Owner Services Manager primarily focuses on building relationships with our owners while overseeing our owner services staff and assisting the General Manager with day-to-day operations. We currently have a fully staffed Owner services team and have not had any turnover in bell or concierge in over a year. The team is solid and a operates like a well-oiled machine.

Job Responsibilities

Develop staffing guidelines and operating budget for owner services including concierge and bell departments.
Develop and ensure execution of service standards.
Possess thorough knowledge of entire property.
Knowledge of management agreement, master association structure and other contracts and agreements between entities involved at the property.
Identify owner/guest needs and provide information regarding policies, services and amenities.
Follow-up appropriately and immediately on all owner/guest opportunities and concerns.
Knowledge of Opera property management system.
Work closely with housekeeping manager and facilities manager to ensure the residence product and cleanliness meets or exceeds standards.
Knowledge of safety and emergency procedures, and observe safety precautions required to protect club and owner/guest property.
Work closely with facilities department on areas needing attention in respect of maintenance.
Work closely with reservations to assist with Scout and owner booking needs when the reservations manager is not onsite
Oversee scheduling to ensure staffing levels are correct per the forecasted budget and are not exceeded without permission.
Oversee Medallia survey submissions and responses to Owners and Guests.
Create and execute onsite property programming for Owners and Guests.
Assist with purchase and inventory of all products and services used within owner services.
Assist in the operation of all departments and promote strong interdepartmental communications.
Assist with all information necessary for budgeting purposes annually, seasonally or quarterly as requested.
Possess and maintain through understanding of industry trends.
To assist with the selection of front office staff members and maintain effective communications within the departments.
To assist with staff coaching, training and development so they are able to perform their duties effectively to the standards of Timbers Kiawah.
To complete all weekly scheduling for the front office staff.
To assist with timely counselling sessions and annual staff performance appraisals.
General training to be performed on the Owner reservations system and backup coverage performed as needed.
Performs other duties as assigned by General Manager.

Skills And Abilities

Ability to give attention to detail.
Ability to handle multiple tasks.
To be available to work a hospitality schedule which includes holidays, weekends and occasional evenings.
Good judgment with the ability to make timely and sound decisions.
Commitment to excellence and high standards.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Must have knowledge of a variety of computer software applications in word processing, spreadsheets and hotel information systems.
Strong organizational, problem-solving, and analytical skills.
Ability to manage priorities and workflow.
Ability to effectively communicate with people at all levels and from various backgrounds.

Education And Experience

Bachelor's degree in resort management or related field and/or five to seven years previous hotel/resort experience or related experience.

Benefits

Medical, dental, vision insurance.
401K
Salary position. Annual salary of $60K.
10% performance-based bonus
Cell phone reimbursement per month.

Our Company

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property

At Timbers Kiawah, you are not just near the beach. You’re at the beach. Our staff guide guests to enjoy the destination, rich in natural landscapes and stunning barrier island beauty while preserving the environment we are fortunate to reside in. Our team members reflect the highest level of Lowcountry hospitality with anticipatory service in an unparalleled setting.

Our Core Values

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.