Client Relationship Manager

As a Client Relationship Manager, you will be building lasting relationships, driving growth, and shaping the future of client success alongside our own. You will be the trusted partner clients turn to, not just for solutions, but for insight, support, and a collaborative journey towards success.

Who You Are:

Your business acumen allows you to see the big picture—how every decision impacts the client’s bottom line, how each conversation strengthens the partnership, and how you can make their experience with us seamless, valuable, and something they look forward to. What matters most is your ability to listen, to understand what clients need (even when they may not know themselves), and to steer them toward success. You’re the kind of person who thrives in the unknown. Ambiguity doesn’t scare you. Instead of waiting for direction, you proactively identify opportunities, solve problems before they arise, and ensure that our clients are not just satisfied, but genuinely delighted.

What You’ll Do:

• Be the Trusted Partner: You’ll be the primary point of contact for clients, nurturing relationships built on trust and mutual respect. You’ll understand their business challenges and goals as if they were your own.
• Lead the Way: Without being asked, you’ll identify opportunities, solve problems, and offer strategic insights that drive not just our growth, but our clients' as well.
• Build Bridges: Acting as the glue between our teams and our clients, you’ll ensure that communication flows smoothly, translating client needs into actionable tasks for our internal teams.
• Fuel Strategic Growth: You'll be involved in renewal discussions and expansion efforts, always looking for ways to add value, deepen partnerships, and grow the business together.
• Own Your Impact: You won’t wait for work to come to you—you’ll take ownership of each client’s journey and work proactively to ensure their success.

Why This Role Matters:

In this position, you’re not just part of the business—you’re at the heart of it. You will shape the way we work with clients, ensuring their long-term success, which in turn drives our own. Every decision you make, every relationship you foster, directly impacts our growth.

Key Qualifications:

• Relationship Builder & Communicator: You excel at building meaningful, trusted relationships. You’re an exceptional communicator who can articulate clearly and foster collaboration between clients and teams.
• Business Savvy & Strategic Thinker: With a strong business background, you understand how decisions impact the bigger picture and are always looking for ways to drive growth and business development.
• Proactive & Ownership Mindset: You take initiative, solve problems before they arise, and thrive in environments where you can take ownership of outcomes and drive success.
• Adaptable & Emotionally Intelligent: You handle ambiguity and changing situations with ease, using emotional intelligence to navigate difficult conversations and connect with others on a deeper level.
• Leadership & Team-Oriented: You lead by example, facilitating productive discussions, mediating conflicts, and ensuring a positive environment for both clients and internal teams.

Technical Background(Helpful But Not Required):

• A foundational understanding of technical concepts to effectively communicate with technical teams and understand product-related discussions. *Ability to engage in technical decision-making when necessary without overshadowing the importance of soft skills.

About Lumenalta:

Lumenalta is an innovative company specializing in building technology with big business impact. We collaborate with clients across various verticals, including Financial Services, Consumer, Healthcare, Private Equity, Telecommunications, Media & Technology, and Transportation & Logistics. To learn more about our impactful work, please visit our case studies at lumenalta.com/case-studies. Join us and be part of a team that's shaping the future of business through technology.

Lumenalta is committed to hiring exceptional talent from a wide variety of diverse backgrounds. If you share our values and enthusiasm for digital transformation, we encourage you to apply