Operations Specialist
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Overview
TekWissen Group is a workforce management provider throughout the USA and many other countries worldwide.
Position: Operations Specialist
Location: San Francisco, CA, 94158
Duration: 11 Months
Job Type: Contract
Work Type: Hybrid (2-3 days per week)
Job Description
TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We’re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships.
Our global footprint covers six countries: United States, Canada, Australia, India, United Kingdom and the Philippines. This allows us to work in close partnership with organizations and manage everything from global talent needs with demanding resourcing strategies, to single sites with lower recruitment volumes.
TekWissen is an equal opportunity employer supporting workplace diversity.
TekWissen Group is a workforce management provider throughout the USA and many other countries worldwide.
Position: Operations Specialist
Location: San Francisco, CA, 94158
Duration: 11 Months
Job Type: Contract
Work Type: Hybrid (2-3 days per week)
Job Description
- This opportunity requires an individual with high attention to detail, excellent problem-solving abilities, and an enthusiastic attitude.
- Oversee day-to-day activities to support the fulfillment of outbound orders and ensure operational efficiency.
- Using multiple ERP systems to accomplish daily task.
- Craft and deliver daily internal and third-party logistics (3PL) reconciliation reports to track order accuracy and inventory levels.
- Analyze and interpret export/import data from various internal and external data sources to support decision-making and process improvements.
- Support system updates and enhancements to integrate new shipping services and capabilities.
- Facilitate effective communication between Meraki and third-party distribution centers to ensure alignment and issue resolution.
- Attend weekly meetings with distribution centers to prioritize orders, address issues, and optimize fulfillment processes.
- Investigate and resolve lost and damaged package claims, handling escalations with couriers and customers in a timely manner.
- Understand and adhere to international shipping requirements, including export documentation and region-specific criteria.
- Provide support for multiple distribution centers as required to ensure consistent operational performance.
- Analyze shipment data to identify opportunities for efficiency improvements in transit modes, packaging, and other logistical aspects.
- Develop and maintain an understanding of Routing Guides (RTG) and Shipping Routing Configurations (SRC) to streamline processes.
- Communicate Meraki’s shipping policies clearly and effectively to internal teams and external partners.
- Manage sales and customer escalations, providing resolutions and maintaining high levels of customer satisfaction.
- Provide training, support, and troubleshooting for enterprise resource planning (ERP) programs, including user onboarding and ongoing assistance.
- Assist in the implementation and upgrade of ERP systems, including configuration, customization, and integration with existing processes.
- Develop, maintain, and update system documentation to ensure accuracy and completeness of ERP processes and configurations.
- Review, analyze, and report on system data and performance metrics to identify areas for improvement.
- Bachelor’s degree in Business, Information Systems, Logistics, or a related field required.
- 3-5 years of experience in fulfillment warehouse operations and/or logistics management.
- Proven experience in consulting, implementation, and support of Enterprise Resource Planning (ERP) applications.
- Extensive experience with ERP systems, including setup, customization, and maintenance.
- Strong knowledge of general business software with a demonstrated ability to learn and apply new applications.
- Ability to articulate complex processes and translate them into actionable steps.
- Excellent organizational and communication skills, with proficiency in managing phone, email, and meeting interactions.
- Proficiency in Microsoft Excel and other data analysis tools.
- Exceptional attention to detail with a focus on accuracy and thoroughness.
- Experience with ERP systems such as Salesforce, Dynamics GP, or similar platforms preferred.
- Proven analytical and problem-solving skills with the ability to adapt to changing conditions and priorities.
- Demonstrated ability to provide effective user support and training for ERP systems.
TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We’re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships.
Our global footprint covers six countries: United States, Canada, Australia, India, United Kingdom and the Philippines. This allows us to work in close partnership with organizations and manage everything from global talent needs with demanding resourcing strategies, to single sites with lower recruitment volumes.
TekWissen is an equal opportunity employer supporting workplace diversity.
Overview
TekWissen Group is a workforce management provider throughout the USA and many other countries worldwide.
Position: Operations Specialist
Location: San Francisco, CA, 94158
Duration: 11 Months
Job Type: Contract
Work Type: Hybrid (2-3 days per week)
Job Description
TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We’re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships.
Our global footprint covers six countries: United States, Canada, Australia, India, United Kingdom and the Philippines. This allows us to work in close partnership with organizations and manage everything from global talent needs with demanding resourcing strategies, to single sites with lower recruitment volumes.
TekWissen® is an equal opportunity employer supporting workplace diversity.
TekWissen Group is a workforce management provider throughout the USA and many other countries worldwide.
Position: Operations Specialist
Location: San Francisco, CA, 94158
Duration: 11 Months
Job Type: Contract
Work Type: Hybrid (2-3 days per week)
Job Description
- This opportunity requires an individual with high attention to detail, excellent problem-solving abilities, and an enthusiastic attitude.
- Oversee day-to-day activities to support the fulfillment of outbound orders and ensure operational efficiency.
- Using multiple ERP systems to accomplish daily task.
- Craft and deliver daily internal and third-party logistics (3PL) reconciliation reports to track order accuracy and inventory levels.
- Analyze and interpret export/import data from various internal and external data sources to support decision-making and process improvements.
- Support system updates and enhancements to integrate new shipping services and capabilities.
- Facilitate effective communication between Meraki and third-party distribution centers to ensure alignment and issue resolution.
- Attend weekly meetings with distribution centers to prioritize orders, address issues, and optimize fulfillment processes.
- Investigate and resolve lost and damaged package claims, handling escalations with couriers and customers in a timely manner.
- Understand and adhere to international shipping requirements, including export documentation and region-specific criteria.
- Provide support for multiple distribution centers as required to ensure consistent operational performance.
- Analyze shipment data to identify opportunities for efficiency improvements in transit modes, packaging, and other logistical aspects.
- Develop and maintain an understanding of Routing Guides (RTG) and Shipping Routing Configurations (SRC) to streamline processes.
- Communicate Meraki’s shipping policies clearly and effectively to internal teams and external partners.
- Manage sales and customer escalations, providing resolutions and maintaining high levels of customer satisfaction.
- Provide training, support, and troubleshooting for enterprise resource planning (ERP) programs, including user onboarding and ongoing assistance.
- Assist in the implementation and upgrade of ERP systems, including configuration, customization, and integration with existing processes.
- Develop, maintain, and update system documentation to ensure accuracy and completeness of ERP processes and configurations.
- Review, analyze, and report on system data and performance metrics to identify areas for improvement.
- Bachelor’s degree in Business, Information Systems, Logistics, or a related field required.
- 3-5 years of experience in fulfillment warehouse operations and/or logistics management.
- Proven experience in consulting, implementation, and support of Enterprise Resource Planning (ERP) applications.
- Extensive experience with ERP systems, including setup, customization, and maintenance.
- Strong knowledge of general business software with a demonstrated ability to learn and apply new applications.
- Ability to articulate complex processes and translate them into actionable steps.
- Excellent organizational and communication skills, with proficiency in managing phone, email, and meeting interactions.
- Proficiency in Microsoft Excel and other data analysis tools.
- Exceptional attention to detail with a focus on accuracy and thoroughness.
- Experience with ERP systems such as Salesforce, Dynamics GP, or similar platforms preferred.
- Proven analytical and problem-solving skills with the ability to adapt to changing conditions and priorities.
- Demonstrated ability to provide effective user support and training for ERP systems.
TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We’re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships.
Our global footprint covers six countries: United States, Canada, Australia, India, United Kingdom and the Philippines. This allows us to work in close partnership with organizations and manage everything from global talent needs with demanding resourcing strategies, to single sites with lower recruitment volumes.
TekWissen® is an equal opportunity employer supporting workplace diversity.
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