Product Support CS Color Representative

JOB DESCRIPTION

This role provides a range of technical and creative support during one of the most critical parts of the customer's paint purchase journey. Support includes providing color formulas and color-matching services as well as assisting in providing color design advice across a wide range of color system, product, and brand platforms.

This role recognizes the urgency of our support to our retailers and demonstrates confidence in helping customers make informed decisions regarding color choice in their projects.

Growth in this role will include increasing competence in the importance of color application, color theory, and design.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships

RESPONSIBILITIES

This position is responsible for the day-to-day handling of all color-related requests and inquiries in support of Sherwin- Williams Consumer Brands Group products. The incumbent will regularly interact with consumers and other retailers through a variety of communication mediums including phone, e-mail, web, and messaging. Responsibilities include, but are not limited to:

• Contact Management:
  • Frequent utilization of phone, email, and web messaging to field inquiries from Customers
  • Adherence to defined business rules and procedures to provide consistent service.
  • Prompt and inclusive responses to customers per department and business rules
  • Consistent and frequent use of CRM (Customer Relationship Management) application to capture critical data.
  • Quality customer contacts that result in customer perception of products and services far superior to our competition by presenting our company as the preferred supplier
  • Active Listening
• Product Knowledge and Advocacy
  • Continuously remain up to date on product/color/brand/account information for all Consumer Brands Group brands/accounts, including information on competitors
  • Hands-on product testing to gain exposure to new products and features.
  • Brand Liaison for at least one brand by continually developing product expertise and communicating directly with all necessary subject matter experts (marketing, R&D lab, and other functional areas)
  • Training assistance for one or more functional areas or brands serviced by the department.
  • Information sharing by determining the best method for relaying pertinent content to the department (e-mail, knowledge base articles, PowerPoint presentations, etc.)
  • Sales support by developing and maintaining positive relations with customers, which can substantially affect service and/or product revenues.
• Contribute to Department Initiatives
  • Lean project lead or team member participation to provide ideas and feedback to projects.
• Consistent information sharing and standards adherence through partnering with Methods & Procedures team.
• Communication and information flow management by representing SW across customer departments and organizational levels on a wide range of SW initiatives and issues.
• Acquisition and integration team involvement

QUALIFICATIONS

FORMAL EDUCATION:

Required: High School Diploma

Preferred: College Degree in a Business, Marketing and/or Design related field

KNOWLEDGE & EXPERIENCE:

Required:

• Comfortable communicating via multiple platforms.
• Strong understanding of color and design

Preferred:

• Experience in a high paced office setting
• Coating application experience/knowledge
• Experience in leading training initiative
• Sherwin-Williams store experience
• Sherwin-Williams Customer Support experience

TECHNICAL/SKILL REQUIREMENTS:

Required:

• Microsoft Office Suite intermediate proficiency
• Flexibility and adaptability
• Problem Solving

ABOUT US

Here, we believe there's not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We'll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at . Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.