Sales Assistant & Customer Care Coordinator Trainee
Salary undisclosed
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We are seeking a diligent and proactive Sales Assistant and Customer Care Coordinator Trainee to join our team. The ideal candidate will be highly organized, detail-oriented, and capable of multitasking.
Sales Assistant
The Customer Care Coordinator Trainee works closely with the Customer Care Team and develops as a back-up Customer Care Coordinator.
On a Day-to-Day basis, the ALTIVIA Customer Care Trainee will:
Sales Assistant
- Support the sales team with administrative and some transactional tasks.
- Coordinate with the sales team to ensure timely follow-up on leads and customer inquiries.
- Distributes Monthly Price Adjustments Letters to Customers (coordinated by Product Managers)
- Assists the Account Managers with Call Reports and our Central Repository.
- Assist in Summarizing Contracts and tracking expiration dates and other key elements.
- Coordinates and Maintains Customer Contact Lists with the Account Managers.
- Responsible for Maintaining the Competitive Intelligence Matrix and share positions by customers by producer.
- Works with the Market Communication Manager to target specific market
- Assist the Account Managers with planning and scheduling customer events and conferences.
- Generate sales reports and analytics as needed to support decision-making processes.
- Coordinate freight rate requests on behalf of the account managers.
- Supports Account Managers with Customer Profile research and end-use application verification by customers.
The Customer Care Coordinator Trainee works closely with the Customer Care Team and develops as a back-up Customer Care Coordinator.
On a Day-to-Day basis, the ALTIVIA Customer Care Trainee will:
- Drives the Clean-up of Customer Master information in Chempax.
- Maintains Account Assignment and Market Segment Designations, in Chempax on behalf of Account Managers.
- Will assist in updating and organizing the repository for our Customer On-Boarding Process. This will include coordination of missing information with the Customer Care Team and the Account Managers.
- Learns the Order to Cash Process and supports some order placement transactions.
- Receive and enter incoming order requests from customers or the Customer Care Manager.
- Helps track carrier performance and report KPIs to Supply Chain & Logistics
- Supports multiple customer care tasks as needed.
- Administrative duties with little or no supervision
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