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Sales Assistant & Customer Care Coordinator Trainee

Salary undisclosed

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We are seeking a diligent and proactive Sales Assistant and Customer Care Coordinator Trainee to join our team. The ideal candidate will be highly organized, detail-oriented, and capable of multitasking.

Sales Assistant

  • Support the sales team with administrative and some transactional tasks.
  • Coordinate with the sales team to ensure timely follow-up on leads and customer inquiries.
  • Distributes Monthly Price Adjustments Letters to Customers (coordinated by Product Managers)
  • Assists the Account Managers with Call Reports and our Central Repository.
  • Assist in Summarizing Contracts and tracking expiration dates and other key elements.
  • Coordinates and Maintains Customer Contact Lists with the Account Managers.
  • Responsible for Maintaining the Competitive Intelligence Matrix and share positions by customers by producer.
  • Works with the Market Communication Manager to target specific market

segment-specific communications (mailouts) as needed.

  • Assist the Account Managers with planning and scheduling customer events and conferences.
  • Generate sales reports and analytics as needed to support decision-making processes.
  • Coordinate freight rate requests on behalf of the account managers.
  • Supports Account Managers with Customer Profile research and end-use application verification by customers.

Customer Care Coordinator Trainee

The Customer Care Coordinator Trainee works closely with the Customer Care Team and develops as a back-up Customer Care Coordinator.

On a Day-to-Day basis, the ALTIVIA Customer Care Trainee will:

  • Drives the Clean-up of Customer Master information in Chempax.
  • Maintains Account Assignment and Market Segment Designations, in Chempax on behalf of Account Managers.
  • Will assist in updating and organizing the repository for our Customer On-Boarding Process. This will include coordination of missing information with the Customer Care Team and the Account Managers.
  • Learns the Order to Cash Process and supports some order placement transactions.
  • Receive and enter incoming order requests from customers or the Customer Care Manager.
  • Helps track carrier performance and report KPIs to Supply Chain & Logistics
  • Supports multiple customer care tasks as needed.
  • Administrative duties with little or no supervision