Manager Volunteer Resources

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Location

Ann & Robert H. Lurie Children's Hospital of Chicago

Job Description

General Summary:

Develops and oversees volunteer service activity throughout Lurie Children’s. Manages a team of employees and insures standards of excellence in the recruitment, placement, supervision, performance and engagement of volunteers. Serves as a point of contact and liaison to Lurie Children’s leaders and departments in matters involving volunteer service.

Essential Job Functions:

• Leads a team of professional volunteer program coordinators in overseeing the volunteer program. Selects, trains, directs, and develops staff, and has the authority to hire, separate, promote, demote, write and administer performance evaluations. Supports the professional development and continuing education of direct reports. Coaches staff in working with interdisciplinary teams throughout the institution in matters related to volunteer service.
• Cultivates collaborative relationships with leaders and staff in departments throughout the institution where volunteer service is present, requested or needed. Applies knowledge of best practices and trends in healthcare volunteerism to develop volunteer roles that support institution operations and the patient family experience, and that are appropriate for volunteer involvement.
• Oversees all aspects of recruitment, screening, placement and performance management of volunteers who serve in patient-facing and other support roles at all Lurie Children’s locations. Coordinates efforts with leaders who manage other types of volunteer roles in support of Lurie Children’s mission (e.g., Lurie Children’s Foundation, Magoon Institute for Healthy Communities, contracted external organization volunteers).
• Leads Lurie Children’s in developing an environment that is welcoming, supportive and rewarding to volunteers. Serves as primary liaison and driver when new or complex volunteer service opportunities are being developed or evaluated.
• Serves as primary liaison and operational partner with departmental leaders who administer regulatory, safety and legal requirements that apply to volunteers – e.g., Legal Services, Compliance, Human Resources, Infection Prevention, Patient Safety, and Patient Family Experience.
• Structures volunteer onboarding and continuing education to assure a high level of volunteer performance and adherence to patient safety, compliance and legal standards. Develops, implements (or delegates implementation) and monitors the effectiveness of operational procedures related to volunteer activity.
• Manages donor relations as they relate to volunteer services, and partners closely with Foundation staff and leaders in engaging volunteer donors in appropriate, rewarding roles that adhere to established standards for volunteering within the institution.
• Collaborates with the Director to develop, implement and monitor a fiscally sound budget. Controls departmental operations spending and philanthropic donation fund use related to the volunteer program. Reports on budget variance, and responsibly stewards resources in relation to fluctuations in volumes and priorities.
• Participates in operational and strategic planning as a member of the Family Services leadership team. May take on project-based or periodic leadership responsibilities beyond the scope of volunteer management that fall within the scope of Family Services. Meeting departmental needs and expectations may involve other duties as assigned by leadership.
• Other job functions as assigned.
  
  

Knowledge, Skills and Abilities:

• Minimum of 5 years of experience in the field of volunteer program coordination or management, preferably in a healthcare or other highly-regulated setting.
• Knowledge, skills, and abilities typically acquired through the acquisition of a bachelor’s or master's degree in human resources, non-profit management, healthcare administration, or related field.
• Ability to coordinate and integrate complex processes and relationships in an evolving role, and to evaluate responsibilities and processes with recommendations for improvement.
• Ability to increase knowledge and expertise, maintain competency, and advance as a leader through self-directed learning.
• Ability to coach a team in identifying problems, formulating plans, initiating and executing corrective measures, and ensuring outcomes.
• Ability to promote a positive work environment that encourages retention and staff development, and is characterized by high quality service to constituents and a positive team dynamic.
• Excellent communication, strong interpersonal skills, sound judgment and critical reasoning skills. Ability to translate concepts into actions and routinely make daily operational decisions including urgent situations.
• Ability to think proactively, act creatively, and take initiative appropriately. Demonstrated ability to work as a part of multiple teams and achieve objectives within a large organization.
  
  

Education

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program
  
  

There’s a Place for You with Us

At Lurie Children’s we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: [email protected]