RCM Client Experience Manager

We are building a repository of resumes for talented individuals with expertise in client experience management within the Revenue Cycle Management (RCM) and medical billing industry. As a Client Experience Manager at UnisLink, you will be integral to our mission of being the trusted partner that 100% of our clients would recommend to others. This role is designed for individuals passionate about fostering successful, long-term relationships with clients and ensuring they achieve the full value of their partnership with UnisLink. If you are a client-centric professional looking to make an impact and align with UnisLink s values, we encourage you to submit your resume for consideration. We would love to meet you!

Key Responsibilities:

• Serve as the primary owner of client relationships, facilitating decision-making and high-level client interactions to drive success.
• Develop and nurture long-term client relationships, ensuring clients remain successful and realize the full value of UnisLink's services.
• Act as a subject matter expert on UnisLink s operations, including compliance, core processes, and the UnisLink reporting and analytics platform.
• Assist clients in becoming proficient users of UnisLink s client portal and reporting/analytics tools.
• Coordinate and manage client-related workflows requiring client review and approval, such as Collections, Charity Care & Discounts, and Refunds.
• Maintain accurate client information, including contact details, in UnisLink s CRM system.
• Oversee and manage special client projects, tracking progress and ensuring successful outcomes.
• Participate in the contract renewal process, acting as the primary relationship owner.
• Stay informed on Revenue Cycle Management (RCM) trends and client market environments.
• Operate necessary technology systems (e.g., billing platforms, faxes, scanners) to support client needs.
• Continuously update job knowledge through self-development, educational opportunities, and taking on new responsibilities.
• Provide feedback and collaborate with internal teams to enhance client satisfaction.
• Establish a reputation as a trusted advisor, fostering a strong internal and external network.
• Champion UnisLink s core values of Respect, Integrity, Customer Focus, and Continuous Improvement in all client interactions.
• Ensure confidentiality of sensitive information and compliance with UnisLink policies and procedures.
• Perform other duties as assigned.

Qualifications & Skills:

• 2+ years of Revenue Cycle Managment (RCM) experience preferred.
• 2+ years of experience in client-facing roles, particularly in managing client relationships and fostering long-term partnerships.
• Proficiency in using CRM systems and client reporting/analytics platforms.
• Knowledge of the RCM industry and familiarity with healthcare operations.
• Ability to manage multiple projects simultaneously and ensure client satisfaction.
• Initiative in updating job knowledge and taking on new challenges.
• Commitment to maintaining client confidentiality and adhering to compliance standards.
• High School Diploma required; bachelor s degree and/or relevant certifications preferred
• Strong communication skills and relationship-building techniques.
• Strong analytical skills.
• Excellent presentation skills
• Innovative and creative thinking skills.
• Ability to assess problems and implement solutions.
• Highly motivated self-starter, independent thinker capable of working both independently and within a collaborative team environment.

About Us

UnisLink is dedicated to achieving consistent financial performance for our stakeholders, similar to how our customers rely on us to improve their financial position. To achieve this, we have set ambitious revenue targets that require flawless execution. The implementation process is crucial as it establishes the customer relationship and guides the customer s journey. By completing the process efficiently, we can quickly generate revenue for both Unislink and our customers. We are confident in the success of this role and will fully support and empower team members to tackle this challenge daily. Our top-of-the-line product suite, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success. Join us in our mission to help healthcare providers foster better health for their patients while also maximizing their financial returns.