Operations and Logistic Manager-Novice

Pay Rate: $52 / hour

• W2
  
  

JOB TITLE: Long Term Care Operations & Logistics Manager

Minimum Qualifications

• Bachelor's degree in a health, administrative or scientific field required
• Minimum 3 years professional experience working in the field of public health, emergency management, or healthcare
• Strong communication and interpersonal skills
• Command of Microsoft applications and data collection techniques
  
  

Role Description

The Pennsylvania Department of Health is committed to supporting long-term care facilities (skilled nursing, personal care, assisted living, intermediate care) in outbreak response efforts to SARS-CoV-2 and other pathogens as well as through strategic investment in and implementation of initiatives that will enable facilities to build enduring resilience for all hazards. The Department has launched two significant programs (Quality Investment Pilot, LTC-RISE) that directly benefit facilities towards outbreak support and quality improvement that focus on the areas of workforce development and satisfaction, infection prevention and control, and emergency preparedness. The Pennsylvania Department of Health is seeking a full-time Long-term Care Operations & Logistics Manager to join a team of highly motivated professionals to work directly with facilities to improve resident care, support ongoing outbreak and infectious disease case management challenges, track supplies and activities, and participate in the transformation of the long-term care industry towards self-sustainment and emergency readiness. This position is considered fully remote, however onsite facility visits and in person Departmental meetings are expected periodically and as necessary to complete the mission.

The successful candidate should have strong interpersonal and problem-solving skills, and have working knowledge of emergency response operations, inventory management, communications and general logistical functions. Candidates should also have a basic understanding of infectious disease threats and knowledge of public health control actions (testing considerations, use of personal protective equipment, isolation and quarantine, etc.).

Responsibilities

• Receive and process requests from facilities for outbreak associated resources (testing supplies, use of the state laboratory response network, PPE, testing and crisis staffing, transportation, etc.). Document request logs, track progress, and ensure completion.
• Coordinate directly with facilities individually and in collaboration with contractors to understand and assess resource request needs, provide guidance and forward urgent issues to the Clinical lead for decision making
• Build relationships with facilities and represent the Department in a professional and collegiate way to gain trust and forward the mission of the Department
• Work closely with facilities who select and train an Emergency Preparedness Champion or hire a full time Coordinator as part of the Quality Investment Pilot and support the development of those individuals to ensure success with their new responsibilities
• Review and understand optimal organization and planning elements in an emergency operations plan (EOP) for LTCFs. Collect and review EOPs from facilities and provide feedback and coaching to improve gaps and deficiencies.
• Participate in meetings of the Healthcare Coalition particularly related to long-term care and represent the Department's interests and promote collaboration
• Gain a mastery of information tracking systems used by the Department and ensure data entry quality and accuracy, plus identify and troubleshoot issues as appropriate
• Track inventory of critical resources and maintain necessary levels as determined by the Task Force.
• Liaise and communicate directly with the Clinical decision-making team, the Infection Control and Outbreak Response team (ICOR), and other entities who work with long term care facilities to support resource needs to control infectious disease outbreaks and other emergencies as appropriate.
• Liaise with the Bureau of Emergency Preparedness and Response, Pennsylvania Emergency Management Agency and other organizations involved in responding to public health emergencies
• Understand sources and recommendations for use of medical supplies and countermeasures (therapeutics, vaccines, etc.) available to long-term care facility populations and assist in connecting resources when needed
• Work closely with the Data Team to export information related to resource requests and outbreak response as documented in resource management databases
• Understand financial costs of critical resources and track utilization with regular frequency and when asked to advise ongoing response operations
• Maintain a clean list of long-term care facilities in Pennsylvania, receive updates from the Quality Assurance office and Client on changes in facility status and names and ensure accuracy and consistency in all databases
• Participate in planning meetings, exercise development and evaluation meetings as appropriate
• Support exercise execution and contribute to data collection, evaluation and writing after action reports.
• Lead planning initiatives from improvement plans as appropriate
• Schedule meetings with outbreak response teams and other partners and adjust the operational tempo as appropriate
• Chair meetings of operational colleagues, take roll call, facilitate discussion, document meeting summaries and action items as appropriate and follow up action items until completion
• Maintain a contact database of key partners for scheduling meetings, and disseminating critical information as required
• Other duties as assigned
  
  

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