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Patient Experience Specialist

Salary undisclosed

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Job Description

Job Description

Patient Experience Specialist

Learn how healthcare should be delivered help people build a career no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are looking for a Patient Experience Specialist for our Gilbert office. As a Patient Experience Specialist, you will be responsible for educating patients on new-to-market healing technologies and helping them to understand the benefits of TMS and Ketamine.

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.

Responsibilities

  • Be the expert on TMS and Ketamine. Training and studies will be provided.
  • Ownership for all patients on your provider s schedule
  • One on one meetings with patients to connect treatment solutions to their individual needs.
  • Support healing through education, connection, and focus on TMS and Ketamine

Benefits

  • Accelerated healthcare career growth rapid advancement opportunities
  • Insurance benefits (Medical, Dental, Vision) and 401K
  • 20 days off annually (10 PTO days and 10 Holidays)
  • Employee access to Serenity s treatment options

Qualifications

  • High School Diploma or GED.
  • 2-3+ years of experience in a full-time customer service role.
  • Excellent verbal and written communication, and basic math skills.
  • Well-versed in de-escalation skills and ability to connect with individuals.

About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

Learn More About Us

  • About Serenity Healthcare

  • Serenity s Provided Services

  • Meet our Patients

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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