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Patient Experience Specialist

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Job Description

Job Description

Patient Experience Specialist

Learn how healthcare should be delivered help people build a career no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are looking for a Patient Experience Specialist for our Gilbert office. As a Patient Experience Specialist, you will be responsible for educating patients on new-to-market healing technologies and helping them to understand the benefits of TMS and Ketamine.

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.

Responsibilities

  • Be the expert on TMS and Ketamine. Training and studies will be provided.
  • Ownership for all patients on your provider s schedule
  • One on one meetings with patients to connect treatment solutions to their individual needs.
  • Support healing through education, connection, and focus on TMS and Ketamine

Benefits

  • Accelerated healthcare career growth rapid advancement opportunities
  • Insurance benefits (Medical, Dental, Vision) and 401K
  • 20 days off annually (10 PTO days and 10 Holidays)
  • Employee access to Serenity s treatment options

Qualifications

  • High School Diploma or GED.
  • 2-3+ years of experience in a full-time customer service role.
  • Excellent verbal and written communication, and basic math skills.
  • Well-versed in de-escalation skills and ability to connect with individuals.

About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

Learn More About Us

  • About Serenity Healthcare

  • Serenity s Provided Services

  • Meet our Patients

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