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Entry Level Brokerage Operations Analyst

Salary undisclosed

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Title: Entry Level Brokerage Operations Analyst

Location: Baltimore, MD

Remote/Hybrid/Onsite: Hybrid - 3 days in office/2 remote - fully in office initially during the training period

Position Type: Contract, possibility to extend

Duration: 12+ months

Rate: $20.00 - $21.00/hr

*** CANDIDATES WILL NEED (2) MONITORS AT HOME FOR REMOTE SETUP 2 DAYS PER WEEK ***

Responsibilities

  • Must be dependable, well-organized, detailed oriented, self-starter with the ability to define work scope, tasks, and utilize resources in order to meet established Service Level Agreements.
  • Act with a sense of urgency and a can-do attitude to address business need and accomplish goals
  • Conflict resolution- ability to facilitate discussion; ability to quickly obtain relevant facts to resolve a problem is vital.
  • Anticipates customer needs and consistently meets or exceeds their expectations.
  • Must be available to work varying shifts dependent upon volume and/or business need.
  • Must be able to work in a quota driven environment

Required

Bachelor's degree

Computer Literacy

Microsoft Office Suite

Previous Experience With Legacy Brokerage Internal Systems Is Preferred

Previous New Account experience is preferred

Proven ability to learn other software packages

Type a minimum of 35 wpm, Ten key by touch