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Help Desk Technician

Salary undisclosed

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Job Title: Help Desk Technician/Customer Service Rep

Duration: 12 Months

Location: Atlanta, GA

Hours: M-F 8 AM-5 PM

Summary

  • The SkyProfessor role is an essential part of the team, responsible for providing support to Client's Flight Attendants with their iPhones and iPads.
  • You will be tasked with answering support calls, troubleshooting device issues, and resolving cellular connectivity challenges.
  • This position ensures that our Flight Attendants have the tools and support they need to perform their roles efficiently.

Responsibilities

  • Provide technical support for iPhones and iPads, addressing device functionality issues and troubleshooting problems related to software, hardware, and cellular connectivity.
  • Respond to support calls in a timely manner, offering resolutions to ensure minimal disruption to Flight Attendant operations.
  • Assist with device setup, updates, and ongoing technical troubleshooting.
  • Collaborate with other team members to resolve recurring issues and improve support processes.

Schedule-

  • The SkyProfessor team operates 19 hours a day, 7 days a week.
  • Availability is required for nights, weekends, and holidays as part of the rotating schedule.

Qualifications

  • 2+ years in a customer service role, call center a plus in a technical support role.
  • Strong knowledge of iPhone and iPad functionality, including software updates and cellular connectivity troubleshooting.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment with a commitment to customer service.
  • Previous experience in technical support or a similar role.

Preferred experience

  • Familiarity with airline or aviation industry operations is a plus.
  • Previous experience in technical support or a similar role.