Billing Resolution Analyst
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Position Title: Billing Resolution Analyst
Location: Remote
Location: Remote
03 Months contract start
Position Summary:
The Resolution Analyst is responsible for issue resolution and arranging for past due amounts and proactively calling on critical account base, process billing adjustments, dispute management, and reconciliation of payments and contracts as needed.
Position Responsibilities & Essential functions
Resolves escalated client issues/disputes using problem solving skills
Researches issues which includes contacting internal business groups to determine resolution
Business to Business customer service for internal & external customers (inbound/outbound inquiries).
Provides account reconciliations to include contract versus invoice and payment application
Attend critical calls to review book of accounts assigned, discuss balances due, and payment status on delinquent accounts
Meet monthly Department A/R Goals and Service Level Agreements (SLA)
Review and validate disputes, process credit memos, billing adjustments, and correct billing errors as needed
Collect on outstanding balances, which could include short pays/deductions in error and follow up on delinquent accounts, including Bad Debt Write-Offs and escalating collection efforts as needed
Responsible for handling all correspondence from internal and external clients timely
Works with Cash Application Team to ensure proper application of customer payments
Updates management on potential issues
Makes recommendations on resolution and ways to prevent future issues, after root cause evaluation
Organize priorities to meet deadlines and meet client expectations
Acts as a Subject Matter Expert (SME) for Collections Specialists
Contribute on projects, process, and systems to drive continuous improvement
SOX and Audit Compliant
Skills: Qualifications & Job Requirements
Minimum 1 year experience as a Collections Specialist, or similar role
Excellent Written and Verbal communication Skills
Strong analytical & critical thinking skills
Strong working knowledge in Microsoft Office Excel (Intermediate)
Ability to work independently and to adapt to a fast changing environment
Strong Customer Service Skills
Strong attention to detail
Self-Motivator while actively participating in a team environment
Consistently exceeds department SLA and Goals
PREFERRED ATTRIBUTES & Qualifications
Some college
Minimum 2 years of experience in a finance, customer service or collection, or contracting background
Knowledge of Oracle ERP system
Cognos Analytics reporting tool
Advanced Excel knowledge
Dealership Knowledge
Position Responsibilities & Essential functions
Resolves escalated client issues/disputes using problem solving skills
Researches issues which includes contacting internal business groups to determine resolution
Business to Business customer service for internal & external customers (inbound/outbound inquiries).
Provides account reconciliations to include contract versus invoice and payment application
Attend critical calls to review book of accounts assigned, discuss balances due, and payment status on delinquent accounts
Meet monthly Department A/R Goals and Service Level Agreements (SLA)
Review and validate disputes, process credit memos, billing adjustments, and correct billing errors as needed
Collect on outstanding balances, which could include short pays/deductions in error and follow up on delinquent accounts, including Bad Debt Write-Offs and escalating collection efforts as needed
Responsible for handling all correspondence from internal and external clients timely
Works with Cash Application Team to ensure proper application of customer payments
Updates management on potential issues
Makes recommendations on resolution and ways to prevent future issues, after root cause evaluation
Organize priorities to meet deadlines and meet client expectations
Acts as a Subject Matter Expert (SME) for Collections Specialists
Contribute on projects, process, and systems to drive continuous improvement
SOX and Audit Compliant
Skills: Qualifications & Job Requirements
Minimum 1 year experience as a Collections Specialist, or similar role
Excellent Written and Verbal communication Skills
Strong analytical & critical thinking skills
Strong working knowledge in Microsoft Office Excel (Intermediate)
Ability to work independently and to adapt to a fast changing environment
Strong Customer Service Skills
Strong attention to detail
Self-Motivator while actively participating in a team environment
Consistently exceeds department SLA and Goals
PREFERRED ATTRIBUTES & Qualifications
Some college
Minimum 2 years of experience in a finance, customer service or collection, or contracting background
Knowledge of Oracle ERP system
Cognos Analytics reporting tool
Advanced Excel knowledge
Dealership Knowledge
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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