Help Desk Support / Help Desk Specialist I

RESPONSIBILITIES:
Kforce has a client that is seeking a Help Desk Support/Help Desk Specialist I in Tucson, AZ.

Duties:
* Provides support to end users for computer, application, system, device, access and hardware issues
* Identifies, researches and resolves technical problems of moderate complexity
* Responds to telephone, email and online requests for technical support
* Documents, tracks, and monitors the problem using applicable systems and tools
* May coordinate with other teams or departments to resolve user problems

REQUIREMENTS:
* Prior Service Desk or Desktop Support experience required
* One year of desktop-based hardware support experience preferred Incident Management experience
* ServiceNow Basic user & security group Active Directory administration experience
* Experience with using and troubleshooting Outlook for Mac & PC and Office 365 (permissions, calendaring, delegation)
* Experience with using and troubleshooting
* Strong knowledge of Microsoft based operating systems with emphasis on Windows 10
* Strong knowledge of Mac OS X operating system
* Familiarity supporting VPN issues
* Familiarity with wired and Wi-Fi Networking bound with Windows Active Directory
* Collaboration & Productivity tools Box, G-Suite, & Slack

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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