Salesforce PSS Business Analyst - 100% Remote - Contract - (Client is in Concord, NH). - B3782B

Our direct client is looking for a Salesforce PSS Business Analyst for a 100% Remote contract position (Client is in Concord, NH).

JOB DESCRIPTION:
IMPORTANT - READ FULLY:
- Candidates MUST have experience working with Salesforces dedicated data model: Public Sector Solutions (PSS).
- Position can be fully remote - selected resources must be located within the contingent United States and must remain within the contingent United States for all work while in this role. Candidates must be able to work on the client's Eastern Time Zone business hours.
- Professional References Required Upon Submittal: When submitting your candidate, include a Word document that includes contact info for THREE professional references for your candidate - upload this in the same section on the Reference tab as you upload the Resume and RTR. These references must be supervisory references from past employment, and at least one of the three must be a supervisor from employment where the candidate worked in a Salesforce BA role similar to what is being requested for this position. References must include the full name, phone number, and email address for the reference AND must note where, when, and how the reference worked with the submitted candidate. If you do not include the required references at time of submittal OR we find the references provided have been falsified, your candidate will be removed from consideration.

PROJECT BACKGROUND:
The State of New Hampshires Department of Health and Human Services is currently licensed for the use of the Salesforce Platform. Within this licensing there are several communities that have pre-built resources that allow for the rapid development of services available to the Division using a low code, no code maxim. This rapid development will allow the division to provide multiple solutions at no additional licensing cost to individual business units. However, the current lack of skilled salesforce resources prevents the agency from fully utilizing the salesforce platform.

Augmenting the current staff with skilled resources in this role will enable the division to fully utilize the salesforce platform and provide services to state users and the public that currently use resource and/or manually intensive antiquated applications and/or processes for day-to-day business.

DHHS is working to develop and deploy an Incident Management System (IMS) for the tracking of incidents such as helpdesk tickets, sentinel events, seclusions & restraints, etc. Program staff and external community users need to be able to input their required information and then the state staff can route the input as needed to provide resolution in a secure, HIPAA compliant reportable database.

Responsibilities in this role will relate to the overall development of the Incident Management System in the enterprise Salesforce org according to the requirements and development of data feeds to the DHHS Enterprise Business Solution (EBI) to ensure the data flow captured appropriately to support DHHS EBI where further analysis can occur.

Responsibilities include:
- Work with Product Support Specialists, Technical Leads, Development Team and Stakeholders to deliver low code, no code, out of the box solutions.
- Participates in planning sessions with Business Partners, Developers, and Stakeholders to identify dependencies, craft delivery strategies, and involve customers in early, incremental delivery of Saleforces dedicated data model; Public Sector Solutions.
- Heavily involvement in planning stages: identify goals and vision, remove impediments and block distractions in order to keep the agile team focused on committed objectives.
- A deep agile toolbox including awareness of various agile techniques, alternate project management approaches and the wisdom to understand when to apply which process to the problem at hand.
- Facilitates scrum and agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.
- Proficient with Agile methods such as story sizing, backlog management, story mapping, etc.
- Demonstrated experience managing multiple time-sensitive, complex projects, involving multiple stakeholders and/or external vendors.
- Responsible for supporting complex projects/products and programs using pre-existing knowledge, skills, templates, and expertise in various organizational and implementation methodologies.
- Responsible for concurrently managing multiple projects/products with multiple teams across multiple business areas in a matrixed reporting structure.
- Assists with removing roadblocks and manages the process and culture to ensure team progress and continuous improvement.
- Assists Product Owners enact effective backlog grooming techniques; facilitate sprint planning, daily scrum, and sprint retrospectives.
- Proactively address issues, conflicts, and bottlenecks, ensuring a smooth and efficient workflow
- Drive continuous improvement within the team by identifying opportunities for process enhancement and efficiency.
- Provide training, mentorship, and support to team members on Agile principles and Scrum practices.

SKILL MATRIX:
- Experience as a Salesforce BA working with a software development project team - Required
- Experience with Salesforce's dedicated data model: Public Sector Solutions - Required
- Experience with customer relationship management platforms including Salesforce. - Required
- Experience applying Agile Scrum to projects with multiple Scrum teams utilizing a Scrum of Scrums approach. - Required
- Previous experience in Project Management or using Agile methodology - Required
- Experience with user story construction, user story estimation, sprint health indicators (burn-down/burn-up), velocity, continuous improvement - Required
- Experience coaching and influencing multi-disciplined and cross-functional teams - Required
- Modern software engineering techniques -Continuous integration, build, deliver, test-driven development & other automated acceptance testing technique - Required
- Scrum Master certification required - Required
- EXCEPTIONAL written and oral communication skills are required as candidate will work with various teams and stakeholders in role - Required

Question 1: Respond to this question with a link to your candidate's LinkedIn Profile.
Question 2: Confirm you have uploaded the professional references into the same section where the candidate's resume is submitted following the requirements outlined in the job description details section of the requisition. Candidates will not be considered if references are not provided at the time of submittal.
Question 3: Remote candidates must be located within the contingent US and must be able to work on the State of NH's Eastern Time Zone business hours. The candidate must be able to participate in web/video meetings as needed while remote. Please confirm you have discussed these requirements with the candidate and they accept the requirements.
Question 4: For remote work - client will provide selected resource with a laptop to use for the contract work. Candidate must have the ability to successfully work remotely - this includes the appropriate internet connectivity. Internet cost and any additional equipment beyond the state-provided laptop that is desired by candidate is at candidate's own expense and will not be reimbursed by the Client. Please confirm you have discussed these requirements with the candidate and they accept the requirements.
Question 5: Please SPECIFY the CITY and STATE in which your candidate is CURRENTLY located (if not specified or location specified is found to be untrue at any time through screening, onboarding, background check, or into engagement, your candidate will not be considered/will be removed from consideration).
Question 6: Any education, degrees, and certifications listed on the resume MUST contain valid degree/certification details, INCLUDING date the degree/certification was acquired or candidate will not be considered. Please confirm those details are included correctly on the submitted resume.
Question 7: This position is expected to work 37.5 hours per week (NOT a 40-hour work week). Please confirm you have discussed this with your candidate and you accept this requirement.
Question 8: Please prepare your candidate that they may receive a screening call from someone at CAI at any point between the time of submittal through close of business, Monday, 10/7, to discuss their qualifications for this position. Please MAKE SURE THEY ARE PREPARED FOR THIS CALL and are PREPARED TO GIVE US YOUR COMPANY's NAME as the vendor that submitted them for this position when we call. Please confirm you have discussed this with them and they will be prepared for a potential screening call from CAI.

Location: 100% Remote (Client is in Concord, NH).
Type: Contract

Please send resume to "jobs at etechnovision dot com" with B3782B in Subject for immediate consideration.

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