Business Analyst 5
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Position Title: Business Analyst 5
Location:- Lansing, MI
Justification: Provide presentations, reports, statistics, metrics, and analysis of services provided by Network Services
Short Description: Receive, process, present data, and information from our weekly Helix datasets which are provided from another I&O division.
Complete Description:
- Extrapolate datasets from Service Desk Support Team and prepare using appropriate algorithm tools
- Ability to obtain and report data analysis of datasets
- Facilitate meetings to discuss data analysis of workloads and projects
- Excellent interpersonal skills
Skills, Experience and Education:
Bachelors Degree, Required
Organization and Prioritization skills are Mandatory
Understanding CRISP-DM process model
Ability to follow the steps for a data mining project
- Business Understanding
- Data understanding
- Data preparation
- Modeling
- Evaluation
- Deployment
Communication and Interpersonal skills are Mandatory
Previous experience working with multiple agencies and/or vendors and/or departments in an enterprise environment are Required
Minimum 1-3 years experience with PBI, R, IBM SPSS, and/or Tableau
Minimum 3-5 years experience with Microsoft Project and Excel is Required
Minimum 2-3 years experience with DevOPs is Preferred
Minimum 3-5 years experience with Remedy/Helix is Required
Minimum 3-5 years working within a Telecommunications environment is Preferred
Minimum 3-5 years experience in a large Enterprise setting is Required
Minimum 3-5 years work experience with multiple network platforms is Preferred
Minimum 3-5 years working with multiple network lines of service is Required
Minimum 5+ years dealing with customers is Required
